Max V.

[Christian @christiandoana]

A customer just won a fraudulent chargeback for $4,603.00 USD stating he didn't receive the product

We have every single shred of evidence against him that this is just plainly false and fraud:

- Complete communication log: 10 email threads from 6 months of documented correspondence showing the customer was satisfied, received the product and that the team ALWAYS responded to his questions or concerns in a timely manner with a resolution
- PLUS signed proof of delivery receipt

Now shopify is telling us, as I quote, these are the only options of what I can do:

"Report the customer to your local authorities to create an official record.
Consider pursuing civil action, such as small claims court, where your evidence will be valuable.
Report the customer's card to Visa or Mastercard to flag repeat offenders.
Block the customer from your store to prevent future orders."

This so high tier bullshit @Shopify

Anyone ever filed a lawsuit against a customer? Would love to get some advice into what to do here

[Max V. @nzbsd_]

🚨 HIRING | Creative Strategist for 7 Figure/1M$+ a month E-commerce brand w/ experience in Supplement niche

MINIMUM SALARY OF 7K+ and amazing incentive structure

📷 Only message me when:

- You can show me proof of your adperformance
- You have made a TOF ad that spent atleast $50k+ last 30 days
- Worked for a-players like Ryze, Gruns, Resilia, Rosabella, Lymphoria, etc.

❌ Don’t message me if you can’t prove your results😉

[Max V. @nzbsd_]

🚨 HIRING | Creative Strategist for 7 Figure/1M$+ a month E-commerce brand w/ experience in Supplement niche

We will come to terms with the base salary and incentive if you match the following criteria.

📷 Only message me when:

- You can show me proof of your adperformance
- You have made a TOF ad that spent atleast $50k+ last 30 days
- Worked for a-players like Ryze, Gruns, Resilia, Rosabella, Lymphoria, etc.

❌ Don’t message me if you can’t prove your results For above average performance you can expect above average pay😉

[Max V. @nzbsd_]

@jforjacob Have you tried using https://t.co/oyXv0xk3lL on the regular Shopify checkout? It also allows you to still use Shop pay

[Max V. @nzbsd_]

What’s the best Google ads course for dtc?

[Max V. @nzbsd_]

@mateuszg2025 @spencepawliw @shauneng @mateuszg2025 dm

[Vasco Aires @vascoabm]

customer receives refund

*charges back anyways*

so if we lose this bs dispute we lose $708 x 2 lol

this system needs fixing @stripe

[Max V. @nzbsd_]

@kamal_razzak 👀

[Max V. @nzbsd_]

A customer just scammed us thanks to VAMP. 🫠

She got a chargeback auto-resolved in her favor today. Nothing unusual, happens all the time, but I decided to dig into it anyway.

She claimed the product was expired and sent a photo as "proof":

* MFG date: 04/08/2025
* EXP date: 01/31/2025

The package expired 3 months before it was manufactured. And there's a giant red "EXPIRED" stamp on it

that we don't print,
our factory doesn't print,
and our supplier doesn't print.

She also claimed she only got 30 pieces.

We DON'T sell a 30-pack; and the back of the packaging in her own photo clearly shows it isn't one either. She forgot to edit that part. 🤡

The reason filed for the chargeback was that the order wasn't delivered. But she somehow had sent us photos of the "wrong" product she never received modified with AI.

This was the third chargeback I reviewed today.

The other 2 customers had zero prior contact with our support, no order number, no matching name, no matching email.

And theirs were resolved in their favor as well.

The only trace back to them was the order number attached to the chargeback lost email.

Shopify auto-accepted all of them in the customer's favor. Shopify Protect didn't cover any because none were flagged as "fraudulent."

No way to respond to them either.

All 3 orders? Paid with Visa cards.

VAMP is going to bankrupt honest ecom brands.

@Visa @ShopifySupport @harleyf

[Max V. @nzbsd_]

🚨HIRING | Spanish Video Editor - Great Salary including BONUS

You should have experience with:
• Generating AI UGC
• Strong hooks + pacing
• Sourcing B-roll footage from Tiktok or IG
• AI B-roll generation using tools like Veo3 / Sora

Bonus if you understand Meta ad creative that converts.

We offer base salary + incentive

DM me your best ecommerce ads, non ecommerce videos will be automatically rejected.

[Max V. @nzbsd_]

🚨HIRING | Creative Strategist w/ experience in Suplement niche

We will come to terms with the base salary and incentive if you match the following criteria.

✅ Only message me when:

- You can show me proof of your adperformance

- You have made a TOF ad that spent atleast $50k+ last 30 days

- Worked for a-players like Ryze, Gruns, Resilia, Rosabella, Lymphoria etc

❌ Don’t message me if you can’t prove your results

For above average performance you can expect above average pay 😉

[Max V. @nzbsd_]

HIRING: Video Editor for Ecommerce Facebook Ads 🚀

Looking for a performance-driven editor who understands direct response creative and knows how to stop the scroll.

You should have experience with:
• Generating AI UGC
• Strong hooks + pacing
• Sourcing B-roll footage from Tiktok or IG
• AI B-roll generation using tools like Veo3 / Sora

Bonus if you understand Meta ad creative that converts.

We offer base salary + incentive

DM me your best ecommerce ads, non ecommerce videos will be automatically rejected.

[Max V. @nzbsd_]

🎨 Hiring a full time UX/UI Designer for a supplement brand.

Must have a deep understanding of how design drives conversions, and a portfolio to prove it.

What we're looking for:
- Ecommerce experience (must have)
- Mobile first mindset, desktop second
- Understanding of CRO is a big plus
- Portfolio with your previous work

Offering a competitive salary.

DM if interested.

[Max V. @nzbsd_]

Is buying chargeback alerts still the best way to prevent chargebacks in 2026?

or is just fighting them the way to go?

[Max V. @nzbsd_]

@anasabidgfx Dm’s are now open

[Max V. @nzbsd_]

🚨 Hiring a full time D2C creative strategist for a supplement brand.

Must have a deep understanding of why creatives convert and a previous track record

Offering great pay + performance %

DM if interested

Showing proof of your work increases your odds

[Max V. @nzbsd_]

@DiplomatofAds Opened DM