Nonna Polonskaya

delivery - customer engagement- innovation #CorporateInnovation, #InsurTech #Entrepreneurship & #FutureofWork

[Nonna Polonskaya @nzlata]

@vueling @vueling another generic response! I need access to my luggage asap due to medication. There are no updates, no useful information in 4 days despite repeated calls to customer care team. Pls DM a number of someone I can talk to in Bcn airport who can help locate our bags asap.

[Nonna Polonskaya @nzlata]

@vueling You have given me a generic response I am afraid. Can you please help in any substantial way to resolve my issues? As I said I have an urgent need to get access to my suitcase as I need my medication. Pls help.

[Nonna Polonskaya @nzlata]

@D7omze @vueling They didn’t have our luggage yet 😭 Was your original flight on the 19th? Glad at least your issues got sorted!

[Nonna Polonskaya @nzlata]

@D7omze @vueling Thank you!

[Nonna Polonskaya @nzlata]

@AirEuropa If there are anywhere to be seen. We have not seen our flight attendants since they served food until pretty much the landing. Not to mention they were rude whenever addressed.

[Nonna Polonskaya @nzlata]

@AirEuropa Please note that not giving complimentary water to your passengers during a 10 hours transatlantic flight is a very, very poor customer experience.

[Nonna Polonskaya @nzlata]

@BupaUK I have followed your process and waited for a month to seek your treatment authorisation only for you to reject it over a mistake by a virtual GP you provide. I will have to self-pay now and I am very stressed and I do not see how add value. Really bad customer experience

[Nonna Polonskaya @nzlata]

@HyperopticCS @Hyperoptic We need an estimate as to when this will be resolved by please? My partner and I working from home, and this ongoing issue has been negatively impacting our employment. We are calling you every day and you keep on failing to provide with any oncrete answer. Please address this.

[Nonna Polonskaya @nzlata]

@Hyperoptic 10 days without a broadband and no estimates or any help from your customer service team- it is a terrible customer experience! please rectify immediately as both me and my partner work from home and need a connection asap

[Nonna Polonskaya @nzlata]

@HyperopticCS @Hyperoptic My account was cancelled without any warning. You have created a new account but cannot activate my broadband and “at some point next week” is not an estimate. Me and my partner work from home - this is not acceptable - pls help immediately!

[Ninety @NinetyTweets]

Have you ever used the 'How Might We' #ideation technique? We're giving #insurance #innovation tools to our friends and followers in the run-up to Christmas. This gift comes to you from Ninety Innovation Engagement Lead, Nonna Polonskaya @nzlata. Enjoy! 🎄

[Nonna Polonskaya @nzlata]

@gsw2301 Hang in there!!! :)

[Ninety @NinetyTweets]

"Innovation is valued not by the opportunity it creates, but by the amount of risk it removes from that opportunity." Read more on this thought in our latest blog: https://t.co/lebg5xmYv6
#Innovation #Insurance

[The Economist @TheEconomist]

The Kremlin had Alexei Navalny locked up on bogus charges. He responded with a sumptuous video of Vladimir Putin's billion-dollar secret palace https://t.co/gzKsgNrnYO

[Nonna Polonskaya @nzlata]

@eva_forne check it out in terms of D&O

[Florian Graillot @FGraillot]

Here are major pitfalls corporates face alongside their innovation journey (and best practices to overtake them). #InsurTech #FinTech https://t.co/NNfDFLWIKW

[Nonna Polonskaya @nzlata]

@lucystanbrough Completely agree 🥺

[Nonna Polonskaya @nzlata]

Future of #education? --> https://t.co/8z1FXLpxul