Mark Norman

Platforms, product, payments

[Mark Norman @nzmark]

It’s amazing how many people say it’s an unsolvable problem to verify age online fo social media, while setting up a colony on Mars is just a few years away. And the story after this one was age verification for agentic purchase of alcohol - solved. https://t.co/VL54CQOnvW

[Jonathan Haidt @JonHaidt]

The next time you hear someone say "The Australia bill did not work because many kids are still on social media!" remind them of the quote from Lao Tzu:

"A journey of a thousand miles begins with a single step. But if that first step is hard, then you should quit."

Except I'm not certain he said the second part of that.

Australia's leaders had the guts to take the first step.
Nobody expected it to work perfectly instantly, or ever.
It's the same with minimum age laws for cigarettes, alcohol, porn, and gambling.
The goals are to reduce harm and change the norms of childhood, which takes time.

As Julie Inman Grant (Australia's e-safety commissioner) put it, the true impact "won’t be measured in weeks or months but will likely be generational."
https://t.co/mgBuIUcQZ9

And actually, if you look at the graph shown below, of the % of underage teens with social media accounts before and after the law took effect, I'd say it's a very large effect size! For the law to be causing such a big reduction in its first few months is really encouraging.

Age verification technology will improve continuously, now that there's a market, in ways that increasingly protect privacy. And norms will change. And children will be less glued to their phones. For example, Australian boys are showing a "massive upsurge" of interest in fishing:
https://t.co/2zrezkVlL1

You can find the original article showing the graph here:
https://t.co/N7h3dkIzRR

[Mark Norman @nzmark]

@WeWork what is wrong with the app, it keeps restarting randomly while trying to search or checkout a booking. Also, you redeem promo codes when they’re entered, not when checkout completes - this is very bad practice, what happens if someone cancels the checkout?

[OpenClaw🦞 @openclaw]

OpenClaw 2026.3.22 🦞

🏪 ClawHub plugin marketplace
🤖 MiniMax M2.7, GPT-5.4-mini/nano + per-agent reasoning
💬 /btw side questions
🏖️ OpenShell + SSH sandboxes
🌐 Exa, Tavily, Firecrawl search

This release is so big it needs its own table of contents. https://t.co/XvRbXEduGC

[Mark Norman @nzmark]

@Matteoo_afc @PlayStation Yup

[Mark Norman @nzmark]

@PlayStation network is down

[Mark Norman @nzmark]

@fchcchb @PlayStation No, general network is nominal

[Mark Norman @nzmark]

You can play any games not requiring PSN but PSN games all fail to connect. PSN status page is pointless, it never shows outages.

[Mark Norman @nzmark]

Just opened, cabin crew boarding now. Guess they will be announcing another delay soon

[Mark Norman @nzmark]

@VirginAtlantic what’s up with VS19, board says departure at 1300 but no gate yet so that can’t be true

[Mark Norman @nzmark]

We’re waiting outside gate 20 as Google is saying that’s the gate

[Mark Norman @nzmark]

@VirginAtlantic Ah was hoping to avoid ten minutes navigating the IVR and then going on hold :-(

[Mark Norman @nzmark]

@VirginAtlantic how do I get the partner airline booking reference for a leg not operated by VA? So I can set meal preference etc

[Mark Norman @nzmark]

@VirginAtlantic Thanks will do. Also please pass feedback to the product team that it is possible to book flights which transit the US directly with VA, so this use case should be handled gracefully (or at least put a message saying don’t bother).

[Mark Norman @nzmark]

Hey @VirginAtlantic FlyReady is insisting I provide an address in the US but I’m transiting to another country so will only be at the airport for five hours. It gives an error message if I put anything in the form. Should I ignore FlyReady and let the checkin desk sort it out?

[Mark Norman @nzmark]

@metpoliceuk there must be some grounds for prosecution of @PostOffice and/or @fujitsu_uk now? https://t.co/oGaix6rd3C

[Mark Norman @nzmark]

@GNRailUK I was forced to take an alternative train to LST since the train was full. How do I get compensation for the delay and difference in price (LST trains are cheaper)

[Mark Norman @nzmark]

@GNRailUK why only four carriages for the 728 from CMB to KGX? The train is usually standing room only with eight carriages

[Mark Norman @nzmark]

@GNRailUK Why didn’t management plan ahead to avoid this? “Fault on a train” isn’t very informative. This keeps happening and no improvements to service reliability are evident.

[Simon Wardley @swardley]

If this article is even closely related to the truth - https://t.co/FP1ACsMNHH - then Sir Robbie Gibb needs to be investigated, potentially as a foreign agent. The BBC is an important instrument of UK softpower that has been undermined by a suggested co-ordinated attack ->

[Mark Norman @nzmark]

@r_yanair___R I cant send a DM but can I please send you my bank account number and password?

[Mark Norman @nzmark]

@STN_Airport @Ryanair when booking STN parking via Ryanair fails, neither of you will provide support and fob customers off to the other party. If this integration is so low quality that it constantly fails, either fix it now or fix your support model. Unbelievable.