@MgmMgmp@Aqui_mi_casa Look at it the other way: it’s not fair for the retailer to penalise the customer by offloading the responsibility of chasing a delivery onto them. If the courier isn’t delivering, that’s for the retailer to resolve.
@jet2tweets Hour and 20mins now still no answer, email response is a simple.bounce back saying i dont have a case number, i cant raose a case number because the system thinks im on holiday, and the loop begins.
Shocking service from jet2 today, Wasted a whole day to be told its cancelled, no help, no offer to re route or make any effort! Just an email. 90 minuts queing to see helpdesk as directed who told to book online with my own money as they cant help pathetic
@jet2tweets
@jet2tweets Ok booking was cancelled yesterday by email having already boarded the plane and was cancelled by email by you without due effort to seek alternative or support in anyway.
Having like thousands of other no doubt speant 12hrs plus at the airport trying to resolve
@jet2tweets Ok so update ive been on hold to customer service for just over an hour, every communication seem to be recorded message or an AI bot sending generic responses. Appreciate there are thousands attemoting the same, but if i can rebook online why cant you just sort it
@jet2tweets I want Jet 2 to demonstrate their willingness to meet their obligations under article 8 UK261, and make reasonable effort to re route me and my family, which to date is proving to be a merrygo round of Ai heldesk.
Not just force a refund and delay matters