I want to take a moment to publicly thank Officer Walker of the Memphis Police Department
Our family was denied a hotel room at the Best Western Executive Inn simply because my husband has a service dog. He’s a disabled veteran, and the hotel had already been notified about the dog when we made the reservation. But when we arrived, they refused to honor it. The stress, the ridicule, the back-and-forth—it was becoming too much, and I was terrified it would trigger one of my husband’s PTSD episodes.
So I called for an officer.
What happened next is something I’ll never forget.
Officer Walker arrived and immediately changed the entire energy of the situation. He didn’t rush. He didn’t escalate. He calmly spoke with my husband, asked about Abby—his service dog—treated her with respect, and gently helped bring him back from a very overwhelming moment. Then he informed the hotel, clearly and professionally, that they were breaking federal ADA law.
Thankfully, Best Western corporate stepped in and ordered the hotel to give us the room we had every right to.
But what touched my heart most wasn’t just what Officer Walker said—it was what he did.
He stayed with us.
He talked to my husband with kindness and patience.
He reassured me when I was on the verge of tears.
When our 1-year-old reached out, he didn’t hesitate—he picked him up, comforted him, let him cuddle in his arms.
He even took the time to engage our anxious 10-year-old and 8-year-old, helping them feel safe again after everything they’d just witnessed.
Officer Walker didn’t just resolve a situation—he brought peace into the middle of our storm.
To Officer Walker:
THANK YOU.
You were a beacon of light in an incredibly stressful moment for our family.
Your kindness, professionalism, and compassion made a world of difference.
Memphis PD, you’ve got a good one.
By Lori.Ann.Hensley
I need help! My son Griffin Wallace Higgs was diagnosed with cancer at 18. He died in Nov 2025. He was 28. In addition to arranging his funeral, closing his bank accounts, transferring his assets, cancelling his cell phone and myriad other tasks no parent should have to think about I have been trying to deal with @Ticketmaster to get the @foofighters tickets he purchased months ago. I have the order number for the 4 tickets he purchased. I have a letter from a lawyer saying I’m his next of kin. Ticketmaster refuses to access the tickets. They are essentially stealing from his estate. If the bank withheld his account and money it would be fraud. @Ticketmaster told me to get a lawyer. This cannot be the process. This cannot be just. Someone please help. All that remains now is for his brothers to enjoy this concert at @Rogers_Stadium leaving his seat empty in his honour. Someone? Anyone? Has anyone had to deal with this insanity while grieving? @CBCCanada