@tescomobile Hi my elderly parents are having real difficulty trying to sort out a faulty phone they purchased off you. My dad has spent 5 hours on the phone trying to sort it. This has been going on for about 5 weeks and it still has not been sorted. Can I get some help?
@tescomobile Thank you. I am glad you don’t understand it as well. I will physically be with the account holder in the week. I will message here when I am and we can sort this out. What information should we have ready?
@tescomobile I understand that. But my original question was, can you explain what the letter the repair team sent back with the phone? If they purchase the phone from Tesco why are they saying it comes from out side the uk and can’t be repaired. I can DM you a ref number.
@tescomobile Thanks for getting back to me. We have done this but they sent the phone back with this letter. We bought the phone from Tesco so not sure what it means. Please advise.
@tescomobile Anyone out there reading this got the email I can use? Or other means to contact them? I will take the no reply from @tescomobile that they are lost for words on the poor service my parents have received.
@tescomobile Thanks jade you have been great, but I am really disappointed in Tesco for allowing this to go for so long especially to my elderly parents. Is there an email I can use for customer services.
@tescomobile Hi my elderly parents are having real difficulty trying to sort out a faulty phone they purchased off you. My dad has spent 5 hours on the phone trying to sort it. This has been going on for about 5 weeks and it still has not been sorted. Can I get some help?
@tescomobile Can I have an email for customer services please. All I would like is to have this issue resolved and have an answer to why Tesco is selling products that they are not willing to honour their own warranty terms.
@tescomobile Ok thanks Jade you have been great, but I am disappointed in Tesco for being so poor in the first place. Is there an email I can contact customer services on. I will book the phone in again.