Olivia

[Olivia @oliwiakt_]

@JohnLewisRetail hi, your website says click and collect is free above £18. I have a basket totalling to £22 but £2.95 is still being added for click and collect in check out?

[Olivia @oliwiakt_]

@waitrose hi there, I ordered two lots of chicken thighs which arrived on Wed 1st July, in date until the 7th. Opened today and both packs had a nasty smell, with one thigh already a little bit green. Can I get a refund for these please?

[Olivia @oliwiakt_]

@marksandspencer hi there, I have been charged twice for the same transaction. What’s the best way to resolve this?

[Olivia @oliwiakt_]

@GWRHelp Thanks Gordon. Why am I being charged a £10 admin fee to change the time of a £25 ticket by one hour? There is no admin being done by a member of staff as I’m changing the ticket myself online?

[Olivia @oliwiakt_]

@GWRHelp hi, I’m trying to amend the return journey of my advance single return but when I go to do this it looks like I’m being charged for an entirely new advance single price ticket? Usually it would be up to £5 additional charge. Can you help?

[Olivia @oliwiakt_]

@waitrose hi, I had two cracked eggs in my online shop, delivered this morning. Could I please get a refund?

[Olivia @oliwiakt_]

@marksandspencer hi, I bought two lamps from you and one of the lampshades has a bit of fraying that will need sticking down with fabric glue. The other one doesn’t have this. I don’t want to go to the effort of returning but can any partial refund be issued?

[Olivia @oliwiakt_]

@waitrose hi there, I ordered two of these kimchis in my online grocery order and I have never had worse. It is literally mush despite saying it’s crunchy on the label. Did I get a dodgy batch?

[Olivia @oliwiakt_]

@marksandspencer Hi Gabby, I have sent the above via DM.

[Olivia @oliwiakt_]

@marksandspencer bought this bread for about £3.50 from the Celtic bakery range on Sunday from Battersea Power Station. Have never seen a bread go mouldy so quickly.

[Olivia @oliwiakt_]

@HMRCcustomers @HMRCcustomers do you recommend calling?

Also, flagging this scam account that just tried to make me send them a DM on my question: https://t.co/a5tI88FjuN

[Olivia @oliwiakt_]

@HMRCcustomers my tax code for 2025/2026 has a deduction to account for untaxed interest on savings and investments. I will not be over the threshold to pay any interest, but I cannot edit or remove this in Government Gateway account. What can I do?

[Olivia @oliwiakt_]

@HMRCcustomers Do you recommend calling?

[Olivia @oliwiakt_]

@GWRHelp I have a promo code in my GWR Rewards for 40% off your next return journey
(Booked as two GWR only Adv. Single tickets). I’m trying to book a return trip (both tickets are adv. singles) but get this message: This promotion code is not applicable with your email address.

[Olivia @oliwiakt_]

@OralB Thanks I have sent you a DM

[Olivia @oliwiakt_]

@OralB hi, my in warranty toothbrush has suddenly stopped charging and is completely dead. How do I go about getting help with this?

[Olivia @oliwiakt_]

@GWRHelp @GWRHelp Hi Cece, does that mean GWR services only or any reasonable route? E.g. with cross country.

[Olivia @oliwiakt_]

@GWRHelp hi there, my 16:00 train from Cheltenham to London Paddington is cancelled, can I get the 15:50 Cross country train and change at Bristol Parkway using the same ticket?

[Olivia @oliwiakt_]

@waitrose hi, I ordered some pitted olives and non-pitted turned up (not part of any substitutions) :(

[Olivia @oliwiakt_]

@GWRHelp Thanks. I’m off the train now as it was just Cheltenham to Gloucester but will use this if needed. Thanks again.

[Olivia @oliwiakt_]

@GWRHelp hi, I have a return train ticket in my GWR wallet which I accidentally just used to scan in for another journey (which I had a separate ticket for and had scanned on the train). Are you able to help to ensure my unused train ticket is still valid for my return journey?