Volumes will be written about the decline of @SouthwestAir - went from being a unique, customer friendly and profitable airline to an ultra low cost carrier with horrible service and crazy policies overnight. Alist and preferred are meaningless now. Same bad service.
@SouthwestAir flight delayed for 1-2 hours for maintenance even though they had 5-6 hours from when the plane arrived before departure. Used to LUV Southwest but now it’s just unreliable and expensive.
@Uber_Support driver keep missing airport pickup on purpose so I had to cancel, then when rebooking @Uber matched me with the same scammy driver. Please don’t do this, if a rider cancels they do not want to be rematched with the same driver
@HawaiianAir Would be nice to file a compensation form that doesn’t require time travel to 1980s using a fax or mail. But then again HA will probably just ignore it anyways.
@HawaiianAir cancelled our flight a few hours before departure to use the plane to fly to japan instead. To say customer service was bad is an understatement. No wonder they were going bankrupt before @AlaskaAir rescued them with the merger.
@HawaiianAir please stop having FAs repeatedly asking guest who paid for window seats to close the window shades. Flying is amazing and the views incredible.
@AlaskaAir why is getting credited the proper miles for partner flights always a huge hassle? Customer care is poorly trained and will continuous lie to customers. As a 100k / Titanium elite this is very disappointing.
@JTGenter AA FA's have such bad attitudes sometimes. 50% of the time they barely do the bare minimum, 25% of the time they are actively hostile to customers, and 20% of the time do they actually do anything remotely beyond what their contracts require. The last 5% are outstanding.
@AmericanAir Ask me why I dont fly @AmericanAir much anymore? Because the FAs consistently treat passengers badly like what they did to @JTGenter ... big attitudes with not much customer service.
https://t.co/7gSkeY87nz
@AerLingus how do you manage to not load 3/4s of the food options on a Dublin to sfo flight? The dim sum wasn’t loaded and the crispy plant based bites was just the popcorn chicken dish with the chicken removed.
At least the flight staff were also very snippy and untrained 😂
@Delta you ok? Our crew got a last minute call saying they were on the wrong flight. Not very confidence inspiring that DL doesn’t know which crews are flying which flights.
Also maybe update flight status to delayed?