April12 Concepts

Social Media Manager/Serialpreneur/Basic Graphic Designer/Trainer/Social Commentator

[April12 Concepts @omorbah]

@patorankingfire @Laurestar @NigeriaGov @LSETF @followlasg @UN @UNDP @UNESCO @UNOCHA @UNODC @MBuhari @ProfOsinbajo Let LOVE HEAL THE WORLD!!

[April12 Concepts @omorbah]

@LegacySiu Samuel etoo of Cameroon

[April12 Concepts @omorbah]

@mariolexxx Paypal ni.... Abi I don pay ni... RIP Grandma

[April12 Concepts @omorbah]

@Letter_to_Jack Senator Olamilekan Adeola Yayi is coming

[April12 Concepts @omorbah]

@PwettyTem I'm interested

[April12 Concepts @omorbah]

If the data should expire and reversal is not done, then I reserve my next action. In case you and your AI didn't see or refuse to acknowledge, that's the amount of money I have spent on your network this year.

[April12 Concepts @omorbah]

@MTNNG since you know you cannot keep to this attached screenshot why lie about it. I should be patient and reversal has been approved for how long? AI keeps responding to me and your customer service representative keeps saying the portal to attend to the issue is down.

[April12 Concepts @omorbah]

@MTNNG @MTNNG is no specific time of resolution? Over 3 weeks for just a reversal...

[April12 Concepts @omorbah]

@MTNNG No priority for your prestige Yellow customers? No feedback, No resolution for the past 3 weeks to just reverse data back to airtime. With all information provided. What else do you guys want? I think I should just port.. this is wickedness of the highest

[April12 Concepts @omorbah]

@MTNNG @MTNNG till I have not heard any feedback and nothing has been done...I hope you guys know I'm a prestige yellow customer

[April12 Concepts @omorbah]

@MTNNG it's more than 3 weeks, I have made a complaint and nothing has been done. If you cannot move the data from the wrong number to the right one. Kindly assist to turn the data as airtime back to my line which is the originating line. Or do you intentionally want the data

[April12 Concepts @omorbah]

Kindly check your DM

[MTN Nigeria @MTNNG]

@omorbah Kindly refer to your DM for feedback. Thank you. ^LS

[April12 Concepts @omorbah]

Expire? #35, 000 naira? This is pure wickedness.

[April12 Concepts @omorbah]

@MTNNG @thealabi003 @MTNNG has been terrible in customer service... How long will it take to reverse data? If you can't reverse the data to the right number, at least reverse back to airtime from the originating number. It's been more than two weeks now and nothing has been done...

[April12 Concepts @omorbah]

That's a lie. That's a lie. The wrong recipient's phone number is my personal line and it has been on.

[MTN Nigeria @MTNNG]

@omorbah Y'ello, Thank you for reaching out to us. Apologies for the late response and data reversal experience. Feedback from our support team is that the wrong recipients phone number has not been reachable,
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[April12 Concepts @omorbah]

AI responding for the past Seven days, what happened to the humans? And why haven't you been able to secure consent for a reversal please?

[MTN Nigeria @MTNNG]

@omorbah hence, unable to secure consent for a reversal of the data plan. All inconveniences are regretted.
Thank you ~ AI
2

[April12 Concepts @omorbah]

@MTNNG it's more than 7days now to just reverse data from the wrong number to the right one. Nothing has been done, na wa oooo. I kept calling and tweeting, abeg na forever e go take abi it's when the data expires? Can you guys do something about it?

[April12 Concepts @omorbah]

@MTNNG How long will it take you guys to reverse data from a wrong number to another number. For 4 days a reversal couldn't be done... Na wa oo and days are counting. Kindly assist to resolve the issue ooo

[April12 Concepts @omorbah]

@tosinolaseinde YES

[April12 Concepts @omorbah]

@olumuyiwaayo Biochemistry

[April12 Concepts @omorbah]

@olumuyiwaayo I'm looking out for my wife. Kindly assist