Sunil Chandurkar

AI First Product Leader | Helping Founders | SVP Engineering | 3x Startups - Dhingana for Music | Mezi for Travel | Zeni for Finance | Movies & Music Producer

[Sunil Chandurkar @one_by_cos]

@zomato @zomatocare I have booked the table for Union Restro bar using Dining feature and now they are denying it. What kind of service is this? You called and you confirmed today. Hopeless service.

[Sunil Chandurkar @one_by_cos]

@AmazonHelp @amazonIN Abrar! What is expected resolution? What if pickup is not done on Sept 11th? Then what is a resolution is all I am asking and no one is answering that.. if resolution is one more date.. then seriously you need to revisit your policies

[Sunil Chandurkar @one_by_cos]

To my surprise @amazonIN services are downgrading now a days. There is an order placed by me and as per the screenshot 1 I immediately placed exchange order on Aug 24th - they were suppose to pick it up on Aug 27th - They didn't show up. Then I reached out their support on Sept 3rd (screenshot 2)and they rescheduled pickup on Sept 7th and now they auto canceled my return and asking me to reschedule it on Sept 11th (see screenshot 2)... thats so pathetic..

[Sunil Chandurkar @one_by_cos]

@AmazonHelp @amazonIN See @AmazonHelp @amazonIN your support - He said we can't help in refund and I had to wait until 11th Sept for the pickup. My simple question was.. what if your 4th attempt to pickup failed, you again didn't show up? Would you refund my money, he ran away from the chat

[Sunil Chandurkar @one_by_cos]

I think @zomato @zomatocare needs better AI implementation. I mean this is a chat which we were using before LLM. And see the attached screenshot.

How can we help you with your order?
And the ONLY option I can select is “I need help with another order” 😂😂

[Sunil Chandurkar @one_by_cos]

@bookmyshow have tried your Split ticket feature in iPhone and it is not working for a few days now. Initially I thought it was my bad but now I am sure it is horrible bug hampering user experience. You go through all the plain of splitting ticket and at end it shows this

[Sunil Chandurkar @one_by_cos]

@tataplayfiber It seems this account of Tata Play Fiber is not active... I have been complaining and no one responding

[Sunil Chandurkar @one_by_cos]

No response or ignoring customer is in culture of Tata Play Fiber Team I believe... my aunty is suffering with no internet after taking money and activation was promised in an hour.. she is waiting for 3 days and the people are not even bothering to respond @tataplayfiber 😠

[Sunil Chandurkar @one_by_cos]

@tataplayfiber - No response or ignoring customers pain is I guess in culture of Tata Play Fiber Team..

https://t.co/Rc3mWnY5Ut

[Sunil Chandurkar @one_by_cos]

@tataplayfiber @TataPlayBinge - My aunty wanted to have Tata fiber internet connection at home. She contacted & guy came set the connection, money paid, activation promised in 1hr, and since last 3 days, NO one is supporting from Tata Play Fiber. Money is gone, No internet yet. Your Man Nagesh: 9321009171 who did documentation he said technician will come, then reached out Tejas: 7666052373 he didn't come for setting up the connection. Nagesh is not picking up my aunty's call. Then Ajay Kasbe (7559349049) who was most arrogant among all and totally non supportive, he said aunty we cannot give you connection because there is no Tata Fiber box..

Such a MESSS... my old aunty going through so much through the pain.. Nagesh promised to fix the internet connection and nothing is happening. This is not good and she needs internet on urgent basis.. please do the needful..

[Sunil Chandurkar @one_by_cos]

@tataplayfiber @TataPlayBinge - My aunty wanted to have Tata fiber internet connection at home. She contacted & guy came set the connection, money paid, activation promised in 1hr, and since last 3 days, NO one is supporting from Tata Play Fiber. Money is gone, No internet yet. Your Man Nagesh: 9321009171 who did documentation he said technician will come, then reached out Tejas: 7666052373 he didn't come for setting up the connection. Nagesh is not picking up my aunty's call. Then Ajay Kasbe (7559349049) who was most arrogant among all and totally non supportive, he said aunty we cannot give you connection because there is no Tata Fiber box..

Such a MESSS... my old aunty going through so much through the pain.. Nagesh promised to fix the internet connection and nothing is happening. This is not good and she needs internet on urgent basis.. please do the needful..

[Sunil Chandurkar @one_by_cos]

ZEE5 is double-charging loyal subscribers despite active plans

A friend has had an active subscription since 17 Oct 2025. She is now being forced to buy it again and is literally repaying the same amount.

She reached out to support via email + phone + call - their reply (attached) is just a generic template saying “don’t worry, watch on TV or use our library”. No solution, no refund, no fix.

This seems to be a widespread subscription management bug. I am sure many other users might have reported.. @ZEE5India Can someone from your "technical" team who understand how subscription is actually implemented and potential issues that customer might face, look into this and respond ASAP??

Attached are two images: First image shows that No Subscription Plans. And when my friend went ahead and try to buy the plan, the second screenshot shows that there is a plan active since Oct 17th :-)

[Sunil Chandurkar @one_by_cos]

@ZEE5India Friend of mine is facing issue with your subscription plan. Despite her one plan is active since Oct 17th 2025, she is being asked to buy subscription. She reached out to your support team. Had also a call etc. Attached is the response from your team. Despite you mentioned she can still watch serials etc. She is being asked to pay. There is NO clear support from your side.

[Sunil Chandurkar @one_by_cos]

@ZEE5India Friend of mine is facing issue with your subscription plan. Despite her one plan is active since Oct 17th 2025, she is being asked to buy subscription. She reached out to your support team. Had also a call etc. Attached is the response from your team. Despite you mentioned she can still watch serials etc. She is being asked to pay. There is NO clear support from your side.

[Sunil Chandurkar @one_by_cos]

Great video.. I figured that out this lecture is coming from Sam (when he was YC president) and for the students of Stanford in 2014 😱 and every bit of it make sense then and perhaps now to large extend! No talks about AI in 2014 :-).. However if we ask him to deliver the lecture in the same context but today may be it is going to be totally different though

[Sunil Chandurkar @one_by_cos]

@jaynitx @grok could you pleaes create transcript of the entire video in English?

[Sunil Chandurkar @one_by_cos]

Following the trend of #ChatGPT #caricature 😂
Try yourself. Go to "Images" in ChatGPT app and click on the very first option of "Caricature Trend". OR use
below prompt:

Create a caricature of me and my job based on everything you know about me.

#trending #ai

[Sunil Chandurkar @one_by_cos]

I think AI is increasing anxiety for a lot of people especially those who have not really tried it yet. And even among the ones who did, most have only played around or brainstormed with ChatGPT. Everywhere you look either pitch decks or LinkedIn posts or even dinner conversations, people talk like AI will flip the world overnight 😄 .

Thousands (if not more) of founders with half an idea suddenly want to build an AI startup. They want to use no-code or “AI vibe” tools and launch products they believe can scale overnight 😱 . Even investors now look for that “.ai” in your company name, just like it used to be “.com” once upon a time. 🙈

I am sure the intentions are good but that is not how real products are built guys. AI is definitely hyped but it is also genuinely powerful and transformative. The difference lies in how we approach it. Founders need to set realistic expectations by building not by chasing the virality of AI. Because those who believe change is instant usually burn out before it’s even begun.

The smart ones build for the long game. They quietly keep doing the boring work while the noise celebrates 😎 . Don't mind but AI hype will fade, the builders won’t. 💪

#AI #Startups #Reflections #Leadership #FutureOfWork #AIFounders #Entrepreneurship #FounderMindset #ProductThinking

[Sunil Chandurkar @one_by_cos]

I just saw one sponsored ad by one of the "famous" vibe coding startups, with this line "Use AI or Die". Yes, you read it right, Use AI or Die.

Seriously?? When did we let fear become the face of innovation?

I am all in for AI. I admire the progress, transformation etc. I am also building with it, learning, unlearning, and adapting every single day. But there is a difference between evangelizing technology and weaponizing it emotionally.

We are NOT dying if we don't build our first AI agent. We are NOT obsolete because we are still writing code the old way. Transformation is a journey, not a switch.

If your product’s growth depends on scaring people, maybe you need to rethink your product, not your audience. We don't need panic to evolve.

We need curiosity, courage, and care. Stop spreading fear and let's evolve together. And please talk innovation if you are marketing such AI tools 🙏

#AI #EmpathyInTech #Ethical #Marketing #AIAdoption #Leadership #LearningCulture

[Sunil Chandurkar @one_by_cos]

I work with an exceptionally talented engineering team.. honestly I love them 🤗.. they are self managed and self motivated. I never tell them "how" to do things.. they know that pretty well.. 🤷‍♂️ my only job is to give them clear direction on "where" we are going..

For me direction is not some big vague vision statement.. it is simply knowing exactly who we are building for and what specific problem we are solving "right now". Also, direction is about consciously choosing what NOT to build. Focus is shaped more by exclusions than inclusions.

Over many years I have learned one thing.. "Speed without direction is just faster confusion".

I am not against speed. Speed is a multiplier. But it only multiplies whatever is already there. If you have clarity, you multiply progress. If you don't, you multiply chaos.

When I tell my team "move fast", I actually mean "move fast" only when you know where and why 😀 My team doesn't need me to make them faster, they need me to give them clarity.. I don't need to micromanage them. I push them only when needed; otherwise, they go their own path aligned with the business.

So, to the leaders and founders out there: Do not confuse motion with progress.

Speed without direction doesn't mean you are winning; it just means you are getting lost faster. If your team is shipping code but not value, stop looking for better tools. It is not an engineering problem, it is a leadership problem.

Always remember "Clarity is a leadership deliverable". 🤗 🙏

#EngineeringLeadership #CTO #LeadershipLessons #ProductStrategy #EngineeringCulture #EngineeringManager #TechTwitter #Leadership #Startup #SaaS #BuildInPublic #SoftwareEngineering