@TUIUK@TUIGroup Epic customer service failure, cancelled flight yesterday, today you transfer us back to Burgas airport with over three hours until check-in (and seven hours until the flight) there isn't even anywhere for people to sit down, come on, be better than this!
@TUIUK@TUIGroup Appalling customer service TOM7117 cancelled 01/8. Deposited at a Hotel on an industrial site in the middle of nowhere, now back at the airport with no food, water or seats, flight hopefully at 22:35. Iโm sure your Executive Board will be happy
After 24 days of calls, chats and emails, being laughed at, shouted at and made to feel culpable for damage to a phone. @VodafoneUK have replaced damaged phone and couldnโt be more apologetic, shame it took so long.
@vodafoneuknews what appalling customer service you provide. Receiving a damaged phone and you are trying to not provide a replacement, shocking. Hopefully @Ofcom can help me, detailed complaint submitted to Ofcom today, reference 01404251.
@VodafoneUK@VodafoneGroup@vodafoneuknews 23 days my daughter is without her Christmas present. No matter what amount of money you offer I will not accept. By accepting I am culpable, which I am not. Shame she cannot use the dyslexia functions to help her at school #Dyslexia
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@VodafoneUK DM sent, surprise surprise zero response. Absolutely shocking customer service. I will not give up, I will not go away, I know my consumer rights <30 days full refund, >30 days replacement product.