Original Cottages

Original Cottages brings together all of the wonderful 4,900 holiday homes within our family of regional agencies

[Original Cottages @originalcotts]

@davecollins3006 Thank you, David. We've reached back out to you there.

[Original Cottages @originalcotts]

@DarrenPoland It looks like everyone had such a fantastic time! Thanks so much for staying with us, and a massive happy 50th birthday to your wife! We hope we can welcome you on another lovely cottage getaway in the future 😊

[Original Cottages @originalcotts]

@headofmaths1 Hi, it also does not let us you PM you either. You can email us at [email protected]

[Original Cottages @originalcotts]

@Vicktor1111 Hello Vicktor, Thanks for the feedback on this, I have raised this with people above to ensure we can look at the wording used.
hopefully we shall see a change to this moving forward.
Kind regards,

[Original Cottages @originalcotts]

@lynnwells We will DM you shortly in the hope we can discuss this further.

[Original Cottages @originalcotts]

@lynnwells Hello Lynn. We are very sorry to hear of the experience you had staying at one of our properties. As a customer focused company delivering a quality experience for holidaymakers is of great importance to us and we are saddened to hear of the above.

[Original Cottages @originalcotts]

@GourmetPantry Hello Rosie, thank you for messaging us directly. Please view the chat as we have now replied in regards to the email address and for further information

[Original Cottages @originalcotts]

@GourmetPantry Hello Rosie, we are sorry to hear of the experience you had staying at one of our properties. We aim to deliver quality experience for all our holidaymakers and this is of great importance to us so we are saddened to hear the above. Please can you DM us to discuss this further?

[Original Cottages @originalcotts]

@GemmaRsmith Hi Gemma, Sorry to hear of your ongoing complaint, Sadly I do not action complaints in social media however I can look into this for you and see if I can move it along, could you send a message with a email and a booking number id be happy to look into this.

[Original Cottages @originalcotts]

@HarriMorgan Good morning. So we can investigate this further for you, please PM us with your booking details so we can find your booking. Many Thanks.

[Original Cottages @originalcotts]

@PaulaDux Hi Paula, we have now emailed you in regards to your booking. Many Thanks

[Original Cottages @originalcotts]

@lizcarter200865 Hello Liz, I apologise we have yet to reach a resolution to your complaint you raised with us, however please be assured I shall chase this with the complaint manager who is assigned to you.

[Original Cottages @originalcotts]

@lizcarter200865 Hello Liz, Wanted to follow up on this and let you know your complaint is still active and in the investigation process. Once they have confirmed any documents and findings they will be in touch.
Thank you for your patience.

[Original Cottages @originalcotts]

@lizcarter200865 Hello Liz, I do apologise but I cannot find any private messages from you, please can you email us at [email protected] and our team will look into this for you

[Original Cottages @originalcotts]

@lizcarter200865 Hello Liz, please can you PM us and we can look into this for you

[Original Cottages @originalcotts]

@AliceSLondon Hello Alice, I am sorry if it came across that way, but I would like to take another look at this for you if you would DM us with your details?

[Original Cottages @originalcotts]

@beebee4410 Hello Debbie. I am very sorry to hear of the issue with your cancelled booking. Please could you DM us with your details including your booking reference so I can take another look into this for you?

[Original Cottages @originalcotts]

@cobb_holiday Good afternoon Sarah. I am very sorry to hear of the issues you had while at one of our properties; however I can assure you that we have now emailed you with our resolution to this issue. Please let us know if there is anything else we can help you with.

[Original Cottages @originalcotts]

@cobb_holiday Good afternoon Sarah. I am very sorry to hear of the issues you had while at one of our properties; however I can assure you that we have now emailed you with our resolution to this issue. Please let us know if there is anything else we can help you with.