@LNER you need to fix your delay repay form please. can’t upload the PDF of the tickets you send when one half of your return is cancelled because it just reads the wrong date 🤦🏻
@LNER thanks. can you also pass on to your digital team to update the form to allow apostrophes ‘ in names please. won’t accept O’Rourke as a ‘valid’ surname 🙃
@LNER trying to submit delay repay - won’t let me upload my PDF of your tickets because it has my outward journey first, then my return (and it’s the return journey I’m claiming), but you can’t download them as separate PDFs. How can I do this?
@LNER they are both LNER services… LCN to KGX, the first direct train of the day on that route and then the next direct one after the one you’ve cancelled.
@LNER train canned last minute tomorrow - 11:27 LCN to KGX. It says ‘hop on the next available train’ but that’s two hours later. If I drive to NNG to get the 12:08 are my tickets still going to be valid?
@LNER ok thanks. assessing options - would my tickets also be valid on the 7.30 and 13.24 services direct LCN to KGX as the previous and next services on that route?