@CastleWaterLtd I hate doing this but
I was incorrectly billed and around £3000 was taken from my account via direct debit on 18 May. I contacted Castle Water the same day and it was acknowledged that a mistake was made, today is 12 August and I still have no refund - WTF!
@dhlexpressuk Unfortunately I was told by your customer services that you have lost my parcel. Unfortunately you haven't updated its status so I can't make a claim, who do I need to speak to?
@InPostUK I've been contacting your customer services every other day to try and get someone to do something so forgive me for not holding out much hope
@InPostUK I made the mistake of asking DHL to deliver a parcel to one of your lockers so I could collect it at a convenient time. Your system opened the wrong locker for dhl, my parcel was picked up by another courier and you've done nothing to help me get it back in nearly 3wks