Alexander Black

CTO / Creative / Film

[Alexander Black @othrondir]

@SurveyMonkey support deals with billing issues *very dishonestly* - avoid them and select a modern competitor.

[Alexander Black @othrondir]

Congratulations @Virtuo ! You take the 💩crown from Comcast for the worst customer service!

[Alexander Black @othrondir]

@DJIGlobal us customer support is a 🗑️🔥. They know virtually nothing about their own products.

[Alexander Black @othrondir]

@Intuit When will 'View Statements' be supported in QBO for a broader set of commonly linked Banks?

[Alexander Black @othrondir]

@Dropbox @DropboxSupport quality has declined _precipitously_. Perhaps it's time to focus on product and service quality? So annoyed I'm looking around for alternatives.

[Alexander Black @othrondir]

@AppleSupport I have a bricked iMac 15,1 *solely* because Apple has disabled the Big Sur installer on Monterey (and I assume other versions as well)… why? Apple is going to make me lug this thing into a store just so it can be booted? Incredible waste of time.

[Alexander Black @othrondir]

Helping a friend with @Mintmobile device issues, wow what a nightmare! 🗑🔥

[Alexander Black @othrondir]

@GustoHQ Just had to hang up after a 20 minute (!) hold with no response. Customer service went from being awesome to *abysmal*

[Alexander Black @othrondir]

@GustoHQ has botched tax payments across three states for us, doesn’t follow up, and now doesn’t even return scheduled phone calls. Incredibly frustrating. Communicating with gusto is more difficult than with many state agencies(!)

[Alexander Black @othrondir]

@GustoHQ While I received a response, it only moved one of the issues forward a (possibly) small amount. When I requested a call to discuss the multiple tax issues? Nothing.

[Nigel D'Souza @Nigel__DSouza]

Both Gianmarco Tamberi of Italy & Muta Essa Barshim of Qatar jumped the same height at #Tokyo2020

Tamberi was injured, the referee asked Barshim if he wanted the option to settle the tie with a jump-off.

He replied, “Can we have two golds?” 🥇🥇

https://t.co/1aWEI0TMvS

[NWS Spokane @NWSSpokane]

@winthropwa @MethowNews I guess we'll take it...

[NOT A WOLF @SICKOFWOLVES]

ITS NOT CLIMATE CHANGE ITS A REGIONALLY CURATED SUBSCRIPTION BOX OF ARTISINAL APOCALYPSES

[Alexander Black @othrondir]

@StackerHQ Why did you decide to push RBAC only into the higher price tiers? It’s a fairly basic feature and disqualifies @StackerHQ for many small scale process applications.

[Alexander Black @othrondir]

After further communication it has become clear that when @GustoHQ makes a mistake, it doesn't stand by its service commitment. The responses I'm getting to a request to fix a problem the caused are... mind boggling.

[Alexander Black @othrondir]

@Iberia_en I called the .es number.... it says all operators are busy and disconnects. Before you suggest trying later, please know I have been trying to get hold of Iberia by various means for three days. I have never spoken to a person.

[Alexander Black @othrondir]

@Iberia_en no one is answering the phone on your customer service line... it's a forever hold. What's up?

[Alexander Black @othrondir]

@GustoHQ I've been in touch with plenty of team members - frequently with unacceptable delays, and was so frustrated with a recent conversation that I'm commenting publicly. If Gusto wants to review some of the recent communication and reach out with a real solution, feel free.

[Alexander Black @othrondir]

@GustoHQ The "All-In-One People Platform for Payroll, Benefits, HR" — appears to be backing away from that commitment. We've had multiple significant operational issues with them in the last 12 months. Lots of errors, which is really disappointing, they used to be 💯

[Alexander Black @othrondir]

@Iberia_en One would think a nonfunctional 800 number in a market in which you operate is a significant problem. But thanks, I'll try .es #.

[Alexander Black @othrondir]

@Iberia_en 1 [phone], the only published number. Persistent "all lines are busy, please wait" message with no answer. Ever. Regardless of time of day.