OVERBROOK CP

Touring Park Just For Grown Ups In Stunning North Yorkshire. We’re More Than Just A Park #inthistogether

[OVERBROOK CP @overbrookcp]

@btbusinesscare Unfortunately having spent the last 90 mins on the phone trying to sort this we are no further...all because of shocking admin and incompetence back in July 23

[OVERBROOK CP @overbrookcp]

@btbusinesscare @BTBusiness absolutely awful customer service. A year after all services cancelled and still sending bills for services not used. All down to poor admin. Disgraceful @MartinSLewis

[OVERBROOK CP @overbrookcp]

@gazetteherald can you possibly respond to one of my 3 emails please?

[OVERBROOK CP @overbrookcp]

@gazetteherald could someone please respond to one of the 3 emails sent please...10 days without a response

[OVERBROOK CP @overbrookcp]

What a surprise.....repair date from @BTBusiness and @BTOpenreach1 for the phone lines has moved AGAIN!!! Now looking at 10th July, atrocious service. How are we meant to run a business with no phone service ? 😡

[OVERBROOK CP @overbrookcp]

Once again 'fobbed' off by @btbusinesscare. Repair date now moved on another week to 7th July...nothing proactive being done to prioritise us as a business customer. Meanwhile we're potentially missing customer calls. Shocking service and again passing the book to @btopenreach

[OVERBROOK CP @overbrookcp]

Absolutely shocking service from @BTBusiness serious faults on our business lines since the 15th and nothing being done to rectify despite numerous calls!! Told fixed by 22nd and now moved to 30th 😡 @BTBusiness blaming @BTSopenreach. Disgraceful customer service @btbusinesscare

[OVERBROOK CP @overbrookcp]

Promised a call from @btbusinesscare today.....let's see if this happens

[OVERBROOK CP @overbrookcp]

@btbusinesscare We've been in contact with the @BTBusiness team daily for the last ten days with absolutely no progress! Simply blaming in on @BTSopenreach and 'passing the book'

[OVERBROOK CP @overbrookcp]

@bt_uk We've spoken to your @bt_uk daily since the 15th and STILL they haven't expedited any engineers to come and fix the issues. Not one @BTOpenreach1 engineer has visited our premises nor been seen at the exchange trying to fix this issue, despite numerous requests from us. Shocking

[OVERBROOK CP @overbrookcp]

Absolutely shocking service from @bt_uk serious faults on our business lines since the 15th and nothing being done to rectify despite numerous calls!! Told fixed by 22nd and now moved to 30th 😡 @bt_uk blaming @BTSopenreach. Disgraceful customer service

[OVERBROOK CP @overbrookcp]

@MartinSLewis Commercial tariffs too?

[OVERBROOK CP @overbrookcp]

@EE 4g outage since midday and very little in the way of a timescale to rectify the situation. Can you enlighten your customers please

[OVERBROOK CP @overbrookcp]

@missallyRock @jcarlyon @jcarlyon looking in good nic

[OVERBROOK CP @overbrookcp]

@TalesoftheCamp1 @BHHPA @UKHofficial @DCMS Extremely unfair to thousands of guests who’ve already moved/amended their bookings in response to facilities opening on May 17th!!! Leaves park owners with more very awkward conversations to be had!!!!

[OVERBROOK CP @overbrookcp]

@TalesoftheCamp1 @TranquilParks @BHHPA Of course we have! You are missing the point entirely

[OVERBROOK CP @overbrookcp]

Imagine the conversation with a guest who’s just travelled 3 hrs to stay with us, desperate for the loo....‘we’re sorry you can’t use our immaculately clean facilities but you can use the unmonitored public toilets in the village’ it’s beyond ridiculous @TranquilParks @BHHPA

[OVERBROOK CP @overbrookcp]

@BHHPA @watersidedorset And with immaculately clean facilities which we aren’t allowed to offer to our guests, although you can use toilets in supermarkets and other retail outlets without issue..... needs addressing ASAP

[OVERBROOK CP @overbrookcp]

How can supermarkets and other retails outlets be allowed to offer toilets for guests yet caravan parks can’t until May 17th even with the stringent cleanliness we provide @TranquilParks @BHHPAros @Media_CAMC @HuddlestonNigel

[OVERBROOK CP @overbrookcp]

@BHHPAros @CampsiteWarden @BHHPA They need to crack on so we can inform our guests, they deserve some clarity, as do we @TranquilParks