clive smith

A kind of guy that thrives on new journeys and experiences.

[clive smith @overseasagain]

Why do @Lenovo never send a returns label & instructions? 3 days since promised. Daily calls and failed promises... Be careful what you buy folks

[clive smith @overseasagain]

Feeling scammed after years of loyalty @ThreeUK @ThreeUKSupport

[clive smith @overseasagain]

Congrats @larnefc @randers_47 @randall_jen ...

[clive smith @overseasagain]

@SingaporeAir Listen to the transcript of my call on 9/2 with Kray at 12:35 and then tell me why I should be patient and understanding... You have again admitted negligence and your error. This follows the same as Telecon with Dhiren on 29/1 at 15:15. Your response is an insult

[clive smith @overseasagain]

@SingaporeAir It is now 14 days since SIA accepted their negligence by wrongly cancelling part of our booking and taking £753 from us
It is 6 days since SIA had the decency to provide any direct communication to us with respect to paying us back. Answers please

[clive smith @overseasagain]

@SingaporeAir If I speak to them. They see and accept my concern & promise to resolve it. Then they disappear and do not honour their promise. What are they looking at? You have my money and #singaporeairlines are undoubtedly neglecting their responsibility & show zero empathy & understanding

[Singapore Airlines @SingaporeAir]

@overseasagain Hi Clive, we seek your understanding that our colleagues may need more time to look into your concerns. Please be assured that they will be in touch once they are able to provide an update. Thank you for your patience in the interim.

[clive smith @overseasagain]

I have run out of patience & when I'm verbally (twice) promised immediate action, I'm sure u will understand my anger. Kray & Dherin could immediately see the problem. give me a reason why u say your team need time. U cancelled our flights on 28th & we had 2 buy new ones on 29th

[Singapore Airlines @SingaporeAir]

@overseasagain Hi Clive, we seek your understanding that our colleagues may need more time to look into your concerns. Please be assured that they will be in touch once they are able to provide an update. Thank you for your patience in the interim.

[clive smith @overseasagain]

@SingaporeAir you are now stealing and lying to me. You are breaking promises and in complete disregard of the fact you owe me £753 because of your negligence. I urge you to review the correspondence and telephone calls without delay.

[clive smith @overseasagain]

@SingaporeAir your suggestion to use a single line of communication doesn't work. We have heard nothing in 5 days & 3 failed promises of a call back! If someone stole £753 from you, how would you feel?

[clive smith @overseasagain]

@SingaporeAir I'm sorry that u continue to avoid the facts. The investigation was completed on 29th January. We received a call to make everything good BUT u have not realised the refund u owe to us. What is being investigated now? U know it was your error & u can see we are £753 out of pocket

[clive smith @overseasagain]

I've followed your advice @SingaporeAir I've tried local contact centre. They couldn't help?! They even had the audacity to ask if we wanted to cancel the 3 passengers?

[clive smith @overseasagain]

Why won't somebody with authority contact me please @SingaporeAir

[clive smith @overseasagain]

Even more annoying @SingaporeAir I got an email saying "the severity that the case holds it is taking time for us to provide a solution"? Your investigation team already acknowledged the error and promised us our refund last Sunday. Ask "Mr Dihren" & what is severe?

[clive smith @overseasagain]

@SingaporeAir I do not get a justifiable response. Last Sunday I was promised immediate refund.. I received some but not the refund for the wrong cancellation fees .. it is very obvious

[clive smith @overseasagain]

Not sure how or why @SingaporeAir but my earlier tweet and related message has been deleted? You owe me £753 for wrongly cancelling a booking and making me pay again to reinstate it ! I just want my money back without further delay

[clive smith @overseasagain]

@SingaporeAir What is there to review ???

[clive smith @overseasagain]

@SingaporeAir I am liasing but I don't have any positive liaison! I am promised things but did not receive my money. It is totally unfair and should be resolved without delay. It was your error but I am paying the price. I need to liaise with the people dealing with it before I escalate this

[clive smith @overseasagain]

@SingaporeAir cancelled my flights by mistake and deducted cancellation fee (£750) !!! One week on and still no refund ?? They cannot be allowed to do this

[clive smith @overseasagain]

6 months on. Multiple failed promises from @britishairways @BritishAirwys @traveloneworld I'm still waiting on Avios for March flight to OZ !!