@British_Airways in JNB gave me a horrendous runaround because THEIR selected partner ran late and caused a missed connection. Partner couldn't change an @BritushAirways ticket and @British_Airways refused to talk to me! Solution was right there but no one willing to do right.
@kouya We need to get our eyes off outputs and intentionally look for transformational change in those we engage so that we can intentionally praise the One who brought that change and rejoice in the privilege of participating.