Sabyasachi Panda

[Sabyasachi Panda @pandsab]

@AmazonHelp Nivedhan, are you a BOT? If yes, you're not doing a good job. You may be replaced soon.

[Sabyasachi Panda @pandsab]

@amazonIN I ordered a book during the Amazon Prime Sale on 4th July. The expected delivery date changed after paying for the order. On 16th July 2:43 PM the item is marked as "Pick-up scheduled with courier", but somehow the courier hasn't picked it up as of 21st July 4:09 PM.

[Sabyasachi Panda @pandsab]

@AmazonHelp Yes I did.
That's about a different issue related to Amazon Pay. This one's about an order for an item on Amazon India. Two different issues...Two different complaints.

[Sabyasachi Panda @pandsab]

@AmazonHelp Done.

[Sabyasachi Panda @pandsab]

Despite highlighting an issue with @amazonpay transaction not reflecting in the wallet balance, and DMing my registered mobile number and registered email ID, @amazon @amazonIN is not quite interested in initiating contact with me. Customers' trust issues soon...guaranteed.

[Sabyasachi Panda @pandsab]

@AmazonHelp I shall share all details.

However, I would like to know whether being a digital company you understand the risk of calling a customer via WhatsApp and asking him to "Share Screen" and "OTP" when specifically there is so much warning asking people not to trust such demands made.

[Sabyasachi Panda @pandsab]

@AmazonHelp But the matter still remains unresolved.

[Sabyasachi Panda @pandsab]

@AmazonHelp What details do you require?
I did share my registered mobile number and registered email ID. What other details do you require?

I received a call over WhatsApp and discussed the issue in great detail with supposedly one of your representatives.

[Sabyasachi Panda @pandsab]

@AmazonHelp Any update?

[Sabyasachi Panda @pandsab]

@eatsurenow This is not about me. This is about an issue at a specific city for all of your customers. You can investigate this internally and fix it. If you don't, you'll lose customers at this specific city to other food ordering platforms.

[Sabyasachi Panda @pandsab]

@eatsurenow Why is it that every Sunday, after 7:30 pm, the limited restaurants that you have on your platform, suddenly remove the core items for ordering from their menus? This has been observed from more than a year now in Ahmedabad.

[Sabyasachi Panda @pandsab]

XP100 not available and unlikely to be available for the next 15 days - Indian Oil Petrol Pump Shree Sidhivinayak Peyroleum, Near Judges Bungalow, Bodakdev @IOCL_Gujarat

[Sabyasachi Panda @pandsab]

@amazonpay Amazon doesn't show you a balance after each transaction. Hence, I maintain that in a separate excel file. A credit showing up in "Transactions" section of Amazon Pay is not added to my final Amazon Pay Wallet. Customer Care disagrees. Please take my complaint.

[Sabyasachi Panda @pandsab]

@Uber @Uber_India @Uber_Support Paid the entire trip amount of Rs.119.95 in cash (paid Rs.120 cash to driver) today (30 minutes ago). Receipt shows only Rs.93.42 paid by cash and the remaining Rs.26.53 using Uber Cash. This is FALSE. Please credit my Uber Cash with Rs.26.53 asap.

[Sabyasachi Panda @pandsab]

@UC_Assist Just had a call. Not satisfied. The same promises repeated again. Don't see any sincerity in approach. Very very disappointed infact.

[Sabyasachi Panda @pandsab]

@urbancompany_UC what is your policy for customer canceling or rescheduling a service by your service provider? In all fairness, do you extend the same courtsey to your customer too? Or is it that only the time and effort of your service provider carries value?

[Sabyasachi Panda @pandsab]

@UC_Assist You can then further decide on what penal action you would want to take on the service provider. Why should it be only one-sided and what does the customer really get apart from these fake promises and apologises?

[Sabyasachi Panda @pandsab]

@UC_Assist Why don't you have a policy of awarding the customer 2 free services in case the concerned service provider doesn't show up at the designated date and time which he himself has agreed to and not re-scheduled atleast 12 hours in advance?

[Sabyasachi Panda @pandsab]

@UC_Assist But nothing changed. Nothing at all. While the culprits go scot-free, the innocents suffer and suffer even more by wasting their time on phone calls repeatedly for hours and hours with no tangible outcomes.

[Sabyasachi Panda @pandsab]

@UC_Assist Every time it is the same standard response while nothing changing on the ground. Only recently, I spent an hour with your representative and had a detailed call. I was assured thar this was being taken up with utmost sincerity and your top teams would work on it.

[Sabyasachi Panda @pandsab]

@UC_Assist 9099031116. It's my father's account on which the booking was done. Review it and then call me on 9033041982 to discuss the matter. Moreso, why is this happening repeatedly and what have you done about it and why is it that whatever you have done about it is so useless.