Pankaj Singh

[Pankaj Singh @pankieKS]

@BlueStarCare Thanks! The issue has been resolved. No problem that can’t be solved with a good jugaad!

[Pankaj Singh @pankieKS]

@BlueStarLtd
Brilliant customer service!!
1. Bought and installed a new AC in mid-June’26
2. In 3 weeks the AC stops cooling
3. Since then there is a spiral of death with the customer service
4. The technician never arrives and the customer service bot is helpless

[Pankaj Singh @pankieKS]

@ActusDei @abiisaac @kuvarghese Why do you suggest to avoid leverage in case someone has to return back to India?

[Pankaj Singh @pankieKS]

@Cleartrip Thank you! I wish it was easier to get the refund. Hope you have taken some learnings to improve your processes and make it better for other customers to seek refunds.

[Pankaj Singh @pankieKS]

(1/3) While much of the world is navigating geopolitical disruptions, @Cleartrip is not letting such opportunity to go waste.

Booked New Delhi-Doha-Sydney (@IndiGo6E + @qatarairways), through @Cleartrip . Flight on Feb 28 was cancelled.

[Pankaj Singh @pankieKS]

@DGCAIndia @qatarairways @Cleartrip @IndiGo6E @jagograhakjago: pls can you guide me how to go about filing an official complaint against @qatarairways. In this thread I have attached email confirmations from @IndiGo6E and @Cleartrip, however, still haven’t been paid.

[Pankaj Singh @pankieKS]

@DGCAIndia : Hello! I want to bring to your attention this fraud being perpetrated by @qatarairways, @Cleartrip, @IndiGo6E. My flight was cancelled on 28th Feb by @qatarairways. I have not received the refund yet. Pls can you intervene. Thanks!

[Pankaj Singh @pankieKS]

@Cleartrip @qatarairways - is this true?

[Pankaj Singh @pankieKS]

@Cleartrip @IndiGo6E @qatarairways @Cleartrip - this is heights of being irresponsible. I will be approaching consumer court. I have lost confidence that you folks are willing to refund the amount despite of the flight being cancelled by the airline due to an ongoing war.

[Pankaj Singh @pankieKS]

@qatarairways @Cleartrip @IndiGo6E @IndiaToday, @aajtak, @ndtv, @ndtvindia, @BBCBreaking, @SkyNews - we may think it’s only rogue nations profiteering from war - but no, @qatarairways and its partners are letting no opportunity escape.

[Pankaj Singh @pankieKS]

@Cleartrip Should I leave it to almighty then? Or are you going to commit to a deadline please? Pls can someone explain what is the matter here? Why is it being delayed? Surely the money is with someone amongst you three - @IndiGo6E, @qatarairways and @Cleartrip

[Pankaj Singh @pankieKS]

@qatarairways @Cleartrip @IndiGo6E What should I DM you about? All the facts are here, posted on X. If the information about refund as per email from @IndiGo6E is true, then pls ask your esteemed, truthful and trustworthy partner - @Cleartrip to process the refund asap.

[Pankaj Singh @pankieKS]

@Cleartrip On 22nd of Mar @Cleartrip sent me an email saying that the payment will be processed in 24 hrs. And now you are saying it is going to take 10-12 working days. How on earth is your operation being run? @IndiGo6E @qatarairways @jagograhakjago

[Pankaj Singh @pankieKS]

@Cleartrip Surely your organisation is not dependent on such petty tricks to maintain working capital. That is not my experience with @Flipkart and @Walmart with whom I have enjoyed dealing with for close to decades - within India and abroad.

[Pankaj Singh @pankieKS]

@Cleartrip @IndiGo6E - I am assuming this so called “validation” must have been done when you/ @qatarairways made the refund to @Cleartrip?

@IndiGo6E @qatarairways What accountability do you take towards this matter to ensure your vendors are upholding your values?

[Pankaj Singh @pankieKS]

@Cleartrip @Cleartrip Why did it take you more than 30 days to start validate this? Perhaps you should fire your CFO who has no accountability towards accounting the flow of funds.

[Pankaj Singh @pankieKS]

@Cleartrip You can start by confirming an ETA?? I am committed to expose your tricks and games.

As the partners of @Cleartrip, what is your accountability- @IndiGo6E and @qatarairways?

[Pankaj Singh @pankieKS]

@Cleartrip @Cleartrip It is mentioned in one of the screenshots. The one of the email from your support staff.

[Pankaj Singh @pankieKS]

@qatarairways @IndiGo6E Not sure whom to trust here - @Cleartrip or @IndiGo6E or @qatarairways? Perhaps @jagograhakjago can educate me about my rights. Thanks!

[Pankaj Singh @pankieKS]

(3/3) Now I’m told to wait an additional 28 working days, citing @qatarairways timelines - despite @IndiGo6E having already settled the amount.

Interesting how “processing timelines” seem to begin after funds are received.

[Pankaj Singh @pankieKS]

(2/3)

- Mar 1: Raised refund request with @IndiGo6E as advised by their staff at the airport
- Mar 2: @IndiGo6E confirmed refund processed to @Cleartrip (screenshot attached)

And yet, a month later, the refund remains… in transit?