@TalkTalk But I have done this and the outcome is the same. The agent asks a couple of questions which I give responses to. The agent says they are making some checks. And they go quiet. And then I just received automated updates about " we are aware of an issue affecting some customers...
@TalkTalk I sent a DM at 1526. Finally got an agent at 1607. After a couple of messages the agent sends me a message saying "as you haven't heard from me you are ending this conversation but I can pick it up again if still needed". Shocking