Patricia Viel Yuson

[Patricia Viel Yuson @patriciavyuson]

@unionbankph i transferred from my
account to gcash. I got an error saying transaction was not successful, recipient didn’t receive as well but the amount was still deducted from my account. When will it be returned back??

[Patricia Viel Yuson @patriciavyuson]

@grabph At the expense of paying customers??? Fix your system? I know foodpanda also does double booking but I’ve never experienced this kind of delay with them

[Patricia Viel Yuson @patriciavyuson]

@grabph fix your double booking feature. It does not make sense. I called the restaurant and my order had been dispatched to the driver 10mins ago but he’s still waiting cause the 2nd booking isn’t prepared yet??? What kind of service is this

[Patricia Viel Yuson @patriciavyuson]

@grabph restaurant is claiming they only received my order 1hr after I placed it because driver accepted late? Don’t restaurants receive the order the moment it’s placed regardless if there’s already a driver or not??

Check my order G-014 North Park, Santana Grove

[Patricia Viel Yuson @patriciavyuson]

@grabph Your hotline is useless. I don’t need a bot to deal with my escalations, it needs to be a real person

[Patricia Viel Yuson @patriciavyuson]

@grabph why don’t you have a decent customer service hotline??? Your service sucks and you don’t even provide an explanation to customers as if we have no choice but to accept poor service despite paying extra for it.

[Patricia Viel Yuson @patriciavyuson]

@unionbankph When will the app be fixed? I can’t even log in

[Patricia Viel Yuson @patriciavyuson]

@jjjjjj0135 @unionbankph Yes Tapos I transferred na again thinking okay na pero kinain ulit my money. Hello @unionbankph fix yourself pls

[Patricia Viel Yuson @patriciavyuson]

@unionbankph I have been calling your 24hr hotline but the call does not push through. I need URGENT resolution on the failed instapay transfer to BPI that deducted money from my balance, but the money never reflected on BPI. When will you fix this???

[Patricia Viel Yuson @patriciavyuson]

@eastwestbanker you have the worst customer service

[Patricia Viel Yuson @patriciavyuson]

@kazuko_otsuka Huhu graaaace 🥺🥺🥺

[Patricia Viel Yuson @patriciavyuson]

@eastwestbanker why does it take so long for you to deliver a card? It’s been a month already since the initial committed date of delivery. Not getting any clear actions from your customer service hotline as well.

[Patricia Viel Yuson @patriciavyuson]

@eastwestbanker None received

[Patricia Viel Yuson @patriciavyuson]

@eastwestbanker hello who I have to call and message to get help from you guys

[Patricia Viel Yuson @patriciavyuson]

@gcashofficial hi why can’t I send money even if I have sufficient balance in my wallet

[Patricia Viel Yuson @patriciavyuson]

@unionbankph hello??? Pls fix yourself it’s been more than 24hrs na still can’t access my account

[Patricia Viel Yuson @patriciavyuson]

@kazuko_otsuka What’s gacha

[Patricia Viel Yuson @patriciavyuson]

@MiaBlas What did you do

[Patricia Viel Yuson @patriciavyuson]

@grabph plus your help center sucks. It won’t let me submit my complaint via email after filling up the template.

[Patricia Viel Yuson @patriciavyuson]

@grabph Paid for a ride via wallet deduction, but was asked I pay for toll in cash cause the driver did not want to add it in the grab pay deduction. BUT there was still a toll fee on my grab pay bill, I was overcharged. This is the 3rd time this happened.