Patrick Fraley

[Patrick Fraley @patrickfraley]

@CenterPoint_IN No matter what, 63 minutes is crazy. And then it was someone I couldn’t understand. Last time 2 weeks ago it was 45 minutes, so it seems pretty normal!

[Patrick Fraley @patrickfraley]

@CenterPoint_IN 59 minutes on hold to speak with an agent and still no assistance. Be Better!!!!

[Patrick Fraley @patrickfraley]

@CenterPoint_IN Hour + hold times-do better, this is crazy.

[Patrick Fraley @patrickfraley]

@JimIrsay

[Patrick Fraley @patrickfraley]

@MattWallace888 If you type it caps it doesn’t make it true! Where’s the proof??

[Patrick Fraley @patrickfraley]

@SouthwestAir Desk agent and supervisor told me since you canceled our flight and rebooked is that you would refund me. I look today and you gave me travel funds which I cannot use. I try to call and 2+hr wait and no chat available. You guys should be better than this!!