paulDisme

Flaneur

[paulDisme @paulDisme]

@TLRailUK your aircon is broken!

[paulDisme @paulDisme]

@DisneyPlus hi I’m trying to cancel but it’s impossible. How do I do this?

[paulDisme @paulDisme]

@PayPalUK I have been charged twice for 4 separate transactions using paypal. One charge is shown on paypal credit and the other is shown on my linked credit card. I tried logging the issue in resolution centre but it’s not working. Please can someone look into this?

[Billy Oppenheimer @bpoppenheimer]

In 1998, Citibank and The Travelers Insurance Company merged.

They hired legendary designer Paula Scher to create a new logo.

In their first meeting, on a napkin, Scher drew what became the iconic Citi logo.

As Scher got up to leave the room, someone from the Citi team asked,

How can it be that it’s done in a second?

“It’s done in a second and 34 years," Scher replied. “It’s done in a second [and] every experience and everything that’s in my head.”

Takeaway 1:

As Scher has become a master of her craft, she's experienced an interesting problem.

"A lot of clients like to buy process," she explains. "they think they're not getting their money's worth [if] you solve the problem too fast."

This is known as the "Labor Perception Bias."

It's an interesting phenomenon: we are generally impatient, yet, we are skeptical if, for instance, we're at a fancy restaurant and the food comes out only minutes after we ordered.

One of famous examples of the Labor Perception Bias is the parable of the engineer and the hammer:

A factory owner hired an engineer to fix a broken-down engine. The engineer inspected the engine for one minute, took out his hammer, hammered the engine once, and then started the engine with no problem.

The engineer charged the factory owner $5000. The factory owner was shocked, protested that the engineer had worked for only one minute, and asked for an itemized bill. The engineer sent the factory owner an itemized bill:

Hammering the engine: $5
Knowing where to hammer the engine: $4,995

Takeaway 2:

On my desk, there is a notecard that says, “All success is a lagging indicator.”

The line comes from one of my favorite Ryan Holiday articles. “When a day’s writing goes well,” he writes, “it’s a lagging indicator of hours and hours spent researching and thinking… Receiving a promotion is a lagging indicator of a lot of quality work. Delivering a keynote with confidence is a lagging indicator of a lot of preparation.”

Knowing where to hammer the engine is a lagging indicator of the years and years working with hammers and on engines.

And Paula Scher’s ability to create an iconic logo in a second is a lagging indicator of 34 years spent honing her craft.

- - -

“When you sit down to create something...what you create is a culmination of everything you’ve seen and done previous to that point.” — Tinker Hatfield

Follow @bpoppenheimer for more content like this!

[paulDisme @paulDisme]

@TheGymGroup your app isn’t syncing properly. It hasn’t finished logging my workout from yesterday (24th) or registered todays (25th) either?

[Historic Vids @historyinmemes]

An Mi-8 Helicopter crashing over the core of the Chernobyl reactor in October, 1986

[paulDisme @paulDisme]

@leonrestaurants can you please train your barista at LDN bridge station to not boil the milk. Despite asking them not to they still did! #burntmouth

[paulDisme @paulDisme]

@filson any plans for a UK warehouse sale? :)

[paulDisme @paulDisme]

@CoachFHM Entry level. I rep 440

[paulDisme @paulDisme]

@thetrainline how come you don’t offer e-tickets for the same journey but at different times? Eg 7.20 Litttlehaven to Farringdon can be an e-ticket but 7.26 can’t? Both times use southern/ Thames link who both offer e-tickets?

[paulDisme @paulDisme]

@JoeyDevlin_ Read @JackCarrUSA it won’t disappoint

[paulDisme @paulDisme]

@TUIUK second time I’ve been on hold for +90m. How long is reasonable?

[paulDisme @paulDisme]

Late to the party but loving #wellerman

[Nathan Evans @NathanEvanss]

Here’s the original that made my tiktok blow UUUUUP!! .. hope you enjoy it!, I also write original music and have music on Spotify etc!!, search NathanEvanss on all streaming services!

Love, Nathan ❤️

[paulDisme @paulDisme]

@superdrug Hi David, I did DM but no reply?

[paulDisme @paulDisme]

@superdrug disappointed that my order arrived in this condition, showegel leaked everywhere + box torn open, @Hermesparcels what’s going on? #myhermes

[Dom Joly @domjoly]

Still makes me laugh so much

[paulDisme @paulDisme]

@BBCOne rendition of John Cage was excellent tonight #silence

[paulDisme @paulDisme]

Chortle

[The King of Blackadder 👑🇬🇧 @pitchblacksteed]

British humour - you can’t beat it...

[paulDisme @paulDisme]

So funny it shouldn’t be real

[Rupert Myers @RupertMyers]

Today is the 50th anniversary of Oregon's attempt to clear a sperm-whale carcass off the beach with dynamite.

It made for great TV, if not good whale removal

[paulDisme @paulDisme]

@johnmoxon I just re read your bio and realised I don’t understand much of what it says :) Responsible data value exchange?