paul fee

[paul fee @paulfee10]

@badic56 @ScotsPolFed Congratulations!!

[paul fee @paulfee10]

@10DowingStreet_ TransPennine express are very good. Very good at blocking any complaints. Their PR department must love not having to field any negativity. But crisis management is part of that. Gosh. I’d be embarrassed to not do my job properly. Still.

[paul fee @paulfee10]

@GOVUK @Transport4North Trans Pennine easily the best blockers of criticism. No wait....actually, yes they are. Just ask Kathryn O’Brien, customer services.

[paul fee @paulfee10]

@rtmnews @TPExpressTrains @transportgovuk @Transport4North @TimWood1950 No, you’re all wrong. TPE ARE FANTASTIC. Oh no, wait ....

[paul fee @paulfee10]

@mscrow @TPExpressTrains @northernassist @AndyBurnhamGM @jreynoldsMP Blocked if you have a problem with TPE. They’re so chilled. It’s delightful and so good for their business. Has anybody ever read Brave New World.

[paul fee @paulfee10]

@Chris_Spears90 @TPExpressTrains Gosh...you surprise me. TPE not providing a fantastic service.

[paul fee @paulfee10]

@chrissoley That’s very unkind. To jokes. Because they make you smile...or laugh. Oh wait...

[paul fee @paulfee10]

@fluffball76 @LeedsNews Their Customet Service Department seem keen to block me for an enquiry as to their customer service phone line two hour wait. COVID probably. They’re probably brilliant normally.

[paul fee @paulfee10]

@LeedsNews You amaze me!

[paul fee @paulfee10]

@TPExpressTrains All*

[paul fee @paulfee10]

@TPExpressTrains Customer service week? Your customer service is fantastic wall year round. Everyone knows that. Oh wait....

[paul fee @paulfee10]

@TPExpressTrains We’re good to go to the bank with your money but no ticket or process? I don’t know. Maybe your PR department could fill us in.

[paul fee @paulfee10]

@TPExpressTrains Two hours on hold on a customer “helpline” without answer, but eight minutes until your social media department are suggesting they block me for spam. Is that really the look you want?

[paul fee @paulfee10]

@TPExpressTrains Their*

[paul fee @paulfee10]

@TPExpressTrains Your social media department are exceptionally courteous. Now, all we need is they’re ability to match customer expectations to equal their courtesy.

[paul fee @paulfee10]

@TPExpressTrains Yes thank you appreciate your help. Outstanding. Could you help me by sending me what I asked for or is that beyond your ability.

[paul fee @paulfee10]

@TPExpressTrains Moderately disappointing getting messages from you social media department trying to dissuade me from complaining directly. Two hours on hold to customer service on the phone without reply. Impressive.

[paul fee @paulfee10]

@TPEassist That’s not what I asked for as you well know. Please give a contact in your PR department.

[paul fee @paulfee10]

@TPEassist Your social media policy resist critics. I see. Very enlightened. Could you please send me the email of your PR department contact, or, if you are unable or unwilling to help me resolve the problem, please explain why. I understand you are keen to protect your brand.

[paul fee @paulfee10]

@TPExpressTrains Kathryn, I also work in Customer Experience, you should try it. Mits more that just a title...perhaps get someone to answer you phones. One hour forty and waiting now.