Petrova Caldecourt

Daughter, sister, friend, aunt, Christian, solicitor, photographer, leader, follower - many hats and even more shoes!

[Petrova Caldecourt @pcaldecourt]

@AXA Thank you. Can I send you a DM as I would rather not put all details on here

[Petrova Caldecourt @pcaldecourt]

@AXA I’ve now been on the phone to you three time and each time I get cut off. First time after 14 mins, next after 27 mins and now after 7…your service following an accident is impressive but the service to try and speak to someone is abysmal!

[Petrova Caldecourt @pcaldecourt]

@DebbieRandles4 @Biffa One of their employees thumped my car so hard he has left a dent...I have tried to email / call and now have messaged on here and sent a DM and nothing

[Petrova Caldecourt @pcaldecourt]

@Biffa I have sent a DM, please could you come back to me regarding an incident yesterday with one of your employees. I have tried to go via customer services and been on hold for 25 mins, no email or option to contact via website...

[Petrova Caldecourt @pcaldecourt]

@evrisupportline paid for next day delivery, parcel arrived after 48 hours. Tried to use chat, won’t let me speak to anyone as all populated and my question does not fit. Called call centre…closed for Easter break at 3pm Thursday …great customer service!

[Petrova Caldecourt @pcaldecourt]

@NatWest_Help Thank you. Have done

[Petrova Caldecourt @pcaldecourt]

@NatWest_Help you tell me to report a scam as money taken from account via app, when I do via the app it says I need to speak to someone…on hold for 30 mins and then you cut me off….

[Petrova Caldecourt @pcaldecourt]

@British_Airways I would also say it does not look good when you have 19 ( I actually counted) members of staff standing in the assistance area looking at phones and chatting to each other (2 were on computers ) while people are sitting waiting…

[Petrova Caldecourt @pcaldecourt]

@British_Airways I’m sorry but that is not acceptable. You are expecting people to stand in queue, when they are needing assistance…I asked to speak to a manager 20 mins ago and was told someone was coming…no sign, will you hold the flight if people are late?

[Petrova Caldecourt @pcaldecourt]

@British_Airways I should also point out, it seems unreasonable to expect people to stand for such a long period when they are needing assistance…

[Petrova Caldecourt @pcaldecourt]

@British_Airways stood in queue for assistance check in for 29 mins, one family checked in entire time, 2 people checking people in and about 20 people in queue at T5 LHR. Asked to speak to a manager and told no one available?

[Petrova Caldecourt @pcaldecourt]

@British_Airways stood in queue for assistance check in for 29 mins, one family checked in entire time, 2 people checking people in and about 20 people in queue at T5 LHR. Asked to speak to a manager and told no one available?

[Petrova Caldecourt @pcaldecourt]

@British_Airways I’m trying to check in online for flight tomorrow, won’t allow me to log in. Tried the app as well and same results…tried on two different devices…

[Petrova Caldecourt @pcaldecourt]

We are now coming to the hour mark. That’s my lunch hour gone….

[Petrova Caldecourt @pcaldecourt]

@PostOffice I tweeted in 10th May this year about terrible service at Thame post office and how slow the staff member is. Almost 4 months on and the problem remains. Queuing for 47 mins to post one parcel…about 5 people have given up. For a TOWN post office it’s unacceptable!

[Petrova Caldecourt @pcaldecourt]

Apparently according to the member of staff it’s because you haven’t provided staff with log ins. They say it takes 48 hours to set up. can I suggest you get it sorted!

[Petrova Caldecourt @pcaldecourt]

@PostOffice I tweeted in 10th May this year about terrible service at Thame post office and how slow the staff member is. Almost 4 months on and the problem remains. Queuing for 47 mins to post one parcel…about 5 people have given up. For a TOWN post office it’s unacceptable!

[Petrova Caldecourt @pcaldecourt]

@PostOffice I tweeted in 10th May this year about terrible service at Thame post office and how slow the staff member is. Almost 4 months on and the problem remains. Queuing for 47 mins to post one parcel…about 5 people have given up. For a TOWN post office it’s unacceptable!

[Petrova Caldecourt @pcaldecourt]

@PostOffice you really need to sort out your Thame post office staffing. It’s shambolic a town has a post office which has such a poor level of staffing

[Petrova Caldecourt @pcaldecourt]

@HeathrowAirport always been really impressed with the assistance provided for travel from T5 in the past…today not so, what is the point of booking it if you have no agents?

[Petrova Caldecourt @pcaldecourt]

@PostOffice 25 mins….

[Petrova Caldecourt @pcaldecourt]

And if you are only going to have one person working…it would be helpful if they were an efficient person rather than someone who is VERY slow!

[Petrova Caldecourt @pcaldecourt]

@PostOffice you really need to sort out your Thame post office staffing. It’s shambolic a town has a post office which has such a poor level of staffing

[Petrova Caldecourt @pcaldecourt]

@PostOffice you really need to sort out your Thame post office staffing. It’s shambolic a town has a post office which has such a poor level of staffing