Plus you offer no accessibility support for neurodivergent customers contacting you. Your webchat avoided that question and ended the chat. 🙄 Our holiday is in 2wks.. I hope!!!
@bookingcom Host double-booked stay for me & my 86yo disabled mum and is now unresponsive. Your team do nothing but pass the buck -customer service cut me off twice tonight and now you’ve emailed telling me to contact her again! Please have a UK manager DM me.
@coopuk re order 4881667 - the delivery was apparently out for delivery and then cancelled last night with no warning or explanation. And then just an email this morning to say ‘ just to let you know, your delivery has been cancelled’. Why? No reply to 2 contact forms
@sainsburys hi! V disappointed as I ordered 7 items of fresh fruit (some duplicates) and none of them in stock so absolutely no fresh fruit in my order- that’s really poor. I didn’t want subs but I wasn’t ordering anything unusual ☹️
@AFCTotton As a Daggers fan I obviously enjoyed the result. But total respect to your club for the team and fans who didn’t let their heads down and kept going to the end. Your staff and fans were really friendly so thank you
@sainsburys hi! I can’t log into my account this morning. When I hit the log in key it just comes up 400 Bad Request. Is there a problem with the site?
@NatWest_Help very disappointed today. My 85yr old mum wanted to open an additional account. Went to Romford branch and told we can’t do it there. Online or by phone only. My mum doesn’t have online banking and is hard of hearing. No help for her at all 🤬
@Debenhams hi! I placed an order online but found the product significantly cheaper elsewhere. Your AI is saying I can’t cancel even though it was less than an hour ago! Can you help with this? I’m waiting for a real person to reply but I’m anxious now
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@tobycarvery I complained about the egg received below in a takeout. The response I received said it was just grease from sitting on top of the bacon. Seriously? Would you eat that?
@Ocado order 3430074681 - thanks to the fabulous Tracy on customer service and delivery driver Andy who managed a joint miracle to get my order to me on time. Thanks so much for your efforts, it was really appreciated 😀😀😀
@AFCWimbledon hi! Trying to contact your ticket office but there’s nobody there and the voicemail cuts you off! Sane with general enquiries. Anyone who can help me? Thanks
@coopuk nice one! My elderly disabled mum orders a delivery. Nothing turns up. Customer service useless. You took the money quick enough and didn’t show. Bet you’re so proud of how you help vulnerable customers