Pei Ling Chin

Applying Problem Space Research

[Pavel A. Samsonov @PavelASamsonov]

One of the most valuable results of design research is finding new questions. This benefit confuses and terrifies people who have built their reputation on appearing to always have the right answer at hand.

[Dre Joanne Liu @DreJoanneLiu]

UK threw away 600,000 vaccine doses after they passed expiry date - a scandal- an absolute indecency and a warning for other wealthy countries sitting on stockpiles #Canadasharevaccinesnow https://t.co/IhspruWB4i

[Pavel A. Samsonov @PavelASamsonov]

If your org doesn't know how to run meetings, it probably doesn't know how to build product either.

The requirements for both are the same:
- Shared understanding of desired impact
- Shared understanding of activities we believe will achieve it
- Crisp definition of scope

[Charlie M. Wray, DO, MS @WrayCharles]

My wife (a pediatrician) is staying late tonight at work to give families a chance to get their kiddos vaccinated after hours.

I picked up a few things for her for when she gets home.

[Pei Ling Chin @peilingchin]

5th electricity cut within 2 weeks @Tenaga_Nasional in Kajang without notice.

[Day Kibilds @kibilds]

It's happening! It's me! First talk of the conference! #HEWeb21 @HighEdWeb

[Pei Ling Chin @peilingchin]

@DisneyPlusMY #stop

[devon k @devonko_]

Hi Twitter. I need your help.

A few years ago, I had a freak accident that sent me into catastrophic kidney failure. I've been struggling to find a kidney donor ever since. I'm in dire need of a type O+/- kidney and ask that you please share my story.

#kidneyfordevon

🧵👇

[Ali Angco @aliang_co]

What if hiring managers had to present a design team portfolio to candidates? It could give candidates the chance to see if they wanna contribute to the team's portfolio.

Would that be a crazy hiring practice?

[Pei Ling Chin @peilingchin]

Not sure if this is too early to say, but I'm so thrilled and grateful to be working in an org that makes kindness seem so natural and that really motivates me at work every day. :)

[Pei Ling Chin @peilingchin]

@jonasdowney I just keep the laptop in a bag or push it aside after work to make space tor the personal one :)

[Katie Bauer @imightbemary]

Every so often I see a Twitter thread where a new manager asks for advice, and inevitably, someone in the comments below says something to the effect of, "hire awesome people, listen to them and get out of their way"

Let me tell ya, this is not advice. It's wishful thinking

[Julie Zhuo @joulee]

Is a team member underperforming?

What can you do to turn it around?

First you have to understand why they aren't meeting your expectations.

There are only 3 reasons why.

[Pei Ling Chin @peilingchin]

@GrabMY Thanks for following up. As mentioned in our DMs, even after calling the customer helpline, the resolution offered was simply 'don't worry, miss you will get your refund in 48 hours', when really all we want is an acknowledgement that action will be taken to improve.

[Pei Ling Chin @peilingchin]

My sister used @GrabMY #GrabExpress today to deliver important biz documents but an error in Grab meant 2 riders went to collect her documents and now her documents are nowhere to be found. Upon calling customer service, their reply is wait 48 hours and see". Not cool, @GrabMY.

[Jaana Dogan ヤナ ドガン @rakyll]

Some of the most effective senior engineers are the ones who help others by teaching how they think about problems. At some point, your biggest contribution becomes explaining your mental model.