Penny Stephens

Customer Experience professional. Interested in CX, leadership & change. Proud member of my family. Avid dreamer and traveller. Tweets are my own.

[Penny Stephens @penstephens1]

It’s been awhile! #bigthings #giantmurraycod #missregionalliving #biglove2ABNpeeps⁦@tonytapsall⁩ ⁦@michaelwake0⁩ ⁦@michaelggrima⁩ ⁦@StevenStraubs⁩ ⁦@MichaelinQld⁩ ⁦@bridgetharper14⁩ ⁦@JonesRachal⁩ ⁦@RixJennifer⁩

[Penny Stephens @penstephens1]

#HillaryClinton18 #bucketlist

[Penny Stephens @penstephens1]

Awesome opportunity to be a part of ANZ's Net Promoter System (NPS) team dedicated to improving the Customer Experience. https://t.co/Lv2PdVSxyD https://t.co/YkmUIdl3cS

[Penny Stephens @penstephens1]

And perfectly themed for the festive season! 🦀🦐 https://t.co/DY8ajyT4OR

[Rebecca Stebbings @BecSteb]

For you @penstephens1

[Fred Ohlsson @FredOhlssonANZ]

Great to see all the activity at our NPS showcase in Melbourne #npsshowcase

[Penny Stephens @penstephens1]

#listenlearnact is core to getting it right for our customers every time! #NetPromoterSystem is here @ANZ_AU https://t.co/IzUwVlgr71

[Elizabeth Bardwell @Liz_Bardwell]

Listening to customers and acting in their feedback. That's why #NPS is being launched at scale at @ANZ_AU.

[Penny Stephens @penstephens1]

Strong customer focused decision by #commbank #CX
https://t.co/jqIR2QWqAa

[Penny Stephens @penstephens1]

Great opportunity to hear from Dylan Alcott this morning #inspiring #lifelessons 🥇

[Penny Stephens @penstephens1]

Great to see #CX is front & centre on a Monday morning! #NPS Hope you shared some good insights @IshaanBhojaraj https://t.co/mxas8i8hKl

[Ishaan Bhojaraj @IshaanBhojaraj]

It's all about our customers!!! #NPS @FredOhlssonANZ @PeterDaltonMelb

[Penny Stephens @penstephens1]

@SingaporeAir thanks to John and Nina Melb Airport for sorting out our seats! Holiday happiness has begun! @VirginAustralia

[Penny Stephens @penstephens1]

Stay safe up there @JonesRachal and team. #CycloneDebbie looks intense. 🌫⛈

[Penny Stephens @penstephens1]

@RixJennifer @scottntrace @JonesRachal @michaelwake0 @krissiejones17 @tonytapsall
You've got my vote! Every town needs a big peanut! 😆

[Penny Stephens @penstephens1]

I agree @krissiejones17! Calling on @bridgetharper14 to rally regional troops! We need big Worm, Tap & 🍓! #bigthings https://t.co/gnl5yof66E

[Krissie Jones @krissiejones17]

@michaelwake0 @AmandaS71062261 That has to be the top entry for 2017 so far - @penstephens1 - we need some Victorian inspiration

[Penny Stephens @penstephens1]

Flamin' Galah! A great one! #SAWAscores #bigthings @krissiejones17 @tonytapsall @JonesRachal @bridgetharper14 https://t.co/pa7M9sDYbi

[Michael @michaelwake0]

Thanks for sharing the Kimba Galah Amanda! #bigthings #biggerinSAWA #halfwaypointacrossAus @penstephens1 @krissiejones17 @AmandaS71062261

[Penny Stephens @penstephens1]

Finally! #bigthings @tonytapsall @krissiejones17 @JonesRachal @scottntrace @michaelwake0 @bridgetharper14

[Penny Stephens @penstephens1]

Great news for #anz customers and staff! #CustomerExperience @PeterDaltonMelb https://t.co/BSzg3MqCR9

[Financial Review @FinancialReview]

Bonuses for @ANZ_AU staff to be measured on customer satisfaction more than sales targets https://t.co/ugsEpTr8Qs

[Penny Stephens @penstephens1]

The Green Lantern just unleashed on the Joker! #loveanupset #greatbattle #ao2017 #whatadude #aussiesummer

[ANZ Newsroom @ANZ_Newsroom]

Colin Neave appointed Customer Fairness Advisor (pdf) https://t.co/uhASNsEcnc

[Penny Stephens @penstephens1]

Trip down memory lane 4 my parents at cape bridgewater-they owned land overlooking this paradise in 70s! #beachbums