@Parkdeanresorts Already spent 3hrs on hold/call with you, and I don’t need to move my dates. We will just arrive on 12th and leave on 17th, but apparently this isn’t possible as you have no availability. But we have a booking 10th to 17th that as yet hasn’t been cancelled?
@Parkdeanresorts Rf 8612927 booked for 10th to 17th April but you opt to cancel it rather than asking if we can just arrive on 12th instead? You say you haven’t cancelled the booking so you should still have ‘our’ caravan available but you haven’t?! 😡😢
My daughter has now DM’d you as I haven’t had a response. How will you explain this to an 8yr old @Parkdeanresorts In her head and mine we have a booking from 10th to 17th, so we will arrive on 12th instead. Agreed?
@DelDelovely@Parkdeanresorts I have just explained to my daughter she isn’t going on holiday. She wanted to DM @Parkdeanresorts as I said they haven’t responded to me. How do you explain the logic to an 8yr old, we are booked 10/17 but they won’t let us do 12/17 and have cancelled it?
@DelDelovely@Parkdeanresorts Same here Deli! Cannot believe they didn’t say just arrive on 12th. They have sold our holidays for more money elsewhere I’m afraid 😡🙄
@Parkdeanresorts Shameful behaviour @Parkdeanresorts you have cancelled our break and sold it for more money elsewhere. We could still have enjoyed 12th to 17th 😡
14hrs notice of cancelled flight,you tell me next avail is in 7days!No alternative carrier offered. You say accommodation will be provided,24hrs later I call you and you inform me you’re not liable for accommodation! EU261 obligations @easyJet
Forgot to mention one of your @easyJet ‘customer service team’ has already told me, ‘you can claim but we probably won’t pay it’. Hope your claims team have a better understanding of your own policies and the regulations. Will also be filing a report to CAA