Parliamentary and Health Service Ombudsman

We investigate complaints about the NHS in England, UK government departments and public bodies, including museums. Our service is free, fair and independent.

[Parliamentary and Health Service Ombudsman @PHSOmbudsman]

On 1 October, we're changing our name to the Public Service Ombudsman.

Our role stays the same: making sure public services are fair and effective, and driving improvements where they're not.

Find out more: https://t.co/F7HwURmO1l

[Parliamentary and Health Service Ombudsman @PHSOmbudsman]

#Complaints can make a difference.

We want to help people complain if they are unhappy about government or health services – particularly people who are less likely to complain or may not be aware they can.

Our website has tips to help: https://t.co/t8ZgQI5Px3 #FeedbackFriday

[Healthwatch England @HealthwatchE]

Did you feel ready to be discharged from the hospital?

If you left hospital in the last 12 months, we want to learn what happened – and what could have gone better.

Take our survey to tell us more. https://t.co/clNyxHUTRv

[Parliamentary and Health Service Ombudsman @PHSOmbudsman]

Next week, we’re changing our name to the Public Service Ombudsman.

Our role will remain the same – we’ll still be here to make sure that the public sector that delivers a fair and effective service. Where it doesn't, we’ll work to drive improvements.

https://t.co/uyaSx4gnSW.

[Parliamentary and Health Service Ombudsman @PHSOmbudsman]

Diagnosis isn't the end of the journey for people with ADHD or autism.

Our report finds many still face fragmented care and unclear support afterwards. We're calling for national commissioning guidance to close the gaps.

Read more: https://t.co/zGWfP6HKef

[Parliamentary and Health Service Ombudsman @PHSOmbudsman]

We welcome today's expansion of Martha's Rule across A&E departments in England.

It gives patients and families a clearer way to raise concerns and ask for an urgent review if they're worried a loved one's condition is getting worse.

[NHS England @NHSEngland]

Martha’s Rule is to be expanded to A&Es across England.

Patients, loved ones and NHS staff will be able to call a dedicated number to request an urgent review if a patient’s condition is getting worse and they’re concerned it’s not being listened to.

➡️ https://t.co/ofwHKLtFyP

[Parliamentary and Health Service Ombudsman @PHSOmbudsman]

Our latest report reveals people are being let down when it comes to accessible communications in public services.

We found a lack of interpreters, poor recording of communication needs and inconsistent reasonable adjustments all contributed to failings.

https://t.co/PpWRjVZ2AL

[Parliamentary and Health Service Ombudsman @PHSOmbudsman]

This #WorldPatientSafetyDay, Ombudsman Paula Sussex shares why patient safety starts with listening, and how we're working with medical schools to teach that lesson from day one.

Read more in her latest blog: https://t.co/7Rq5qy4UwP

[Healthwatch England @HealthwatchE]

Was the right support in place when you left hospital?

If you've stayed in hospital overnight in the last 12 months, we want to know what it was like when you were discharged.

Tell us more by clicking on the link below. https://t.co/clNyxHUTRv

[OmbudsmanAssociation @OmbudAssoc]

Looking for a new challenge? Want to make a real difference? Our members @Legal_Ombudsman @PHSOmbudsman @LGOmbudsman @PensionsOmbuds & the Financial Services & Pensions Ombudsman are recruiting. For further info and how to apply, visit: https://t.co/B36mrAsDJI

[Parliamentary and Health Service Ombudsman @PHSOmbudsman]

We wanted to share some tips on how to make a complaint to the NHS in England:

- Decide what you hope to achieve
- Make your complaint clear
- Complain as soon as possible

For more top tips, visit our website: https://t.co/8nhcb8R7dc

[Parliamentary and Health Service Ombudsman @PHSOmbudsman]

Our latest report reveals people are being let down by how ADHD and autism services are commissioned.

We found long waits, poor information about patients' right to choose and inconsistent diagnosis recognition.

Read more: https://t.co/3XpWnh1aSn

[Parliamentary and Health Service Ombudsman @PHSOmbudsman]

We've published our report on communication in end of life care.

It calls for mandatory training, better outcome measures and for end of life care to be prioritised in the NHS Single Patient Record rollout.

Read the full report: https://t.co/fzwCaqMoDK

[Parliamentary and Health Service Ombudsman @PHSOmbudsman]

Our latest published cases include upheld decisions where we found failings in the care and treatment provided by NHS Trusts.

View our latest casework decisions: https://t.co/EIYiR5e4BI

[Healthwatch England @HealthwatchE]

How has delayed hospital discharge affected you?

We want to learn more, so we can help people get the support they need to continue their recovery at home.

Take our survey to tell us about your experience: https://t.co/2YVFizlNhd

[Parliamentary and Health Service Ombudsman @PHSOmbudsman]

Diagnosis isn't the end of the journey for people with ADHD or autism.

Our report finds many still face fragmented care and unclear support afterwards. We're calling for national commissioning guidance to close the gaps.

Read more: https://t.co/QBONhPvroV

[Parliamentary and Health Service Ombudsman @PHSOmbudsman]

Our latest report reveals people are being let down by how ADHD and autism services are commissioned.

We found long waits, poor information about patients' right to choose and inconsistent diagnosis recognition.

Read more: https://t.co/14CaSSx8k2

[Parliamentary and Health Service Ombudsman @PHSOmbudsman]

#Complaints can make a difference.

We want to help people complain if they are unhappy about government or health services – particularly people who are less likely to complain or may not be aware they can.

Our website has tips to help: https://t.co/qZX8CjWj8j #FeedbackFriday

[Parliamentary and Health Service Ombudsman @PHSOmbudsman]

Today, the Ombudsman spoke @edgehill conference, addressing a critical gap in medical education: the importance of communication and truly listening to patients.
Our message to future doctors? Build strong relationships. Respond with compassion. Resolve concerns constructively.

[Parliamentary and Health Service Ombudsman @PHSOmbudsman]

Our latest report reveals people are being let down when it comes to accessible communications in public services.

We found a lack of interpreters, poor recording of communication needs and inconsistent reasonable adjustments all contributed to failings.

https://t.co/FxW7a0KEbd