Playback Support

Support Channel for Playback a MultiTrack Playback app for iPhone/iPad from Support available Monday-Friday 7:30-5:00PM CT.

[Playback Support @playbacksupport]

@kevinborst We can definitely look into this for you. We responded to a different tweet requesting more information. Once we have that, we will be able to help troubleshoot this issue, thank you!

[Playback Support @playbacksupport]

@kevinborst Looking into this now via your DM, thank you.

[Playback Support @playbacksupport]

@kevinborst We are sorry to hear that this has happened. We definitely want to look into this crash issue immediately. Can you please send over the device diagnostics so we can take a closer look?

https://t.co/lIwVouUp7k

[Playback Support @playbacksupport]

@kevinborst Thank you for bringing this to our attention. We are going to look into this and contact you once it has been corrected.

[Playback Support @playbacksupport]

@kevinborst Yes, we have corrected that to be assigned to the correct BUS now. Thank you for bringing that to our attention!

[Playback Support @playbacksupport]

@kevinborst The Cuatro is a type of acoustic guitar derived from the Spanish guitar.

[Playback Support @playbacksupport]

@kevinborst Currently website setlists cannot be imported into Playback. However, it's a great feature idea! We will make sure and bring it to our product team.

[Playback Support @playbacksupport]

@Kevperry Hi Kevin, this is the first we have heard of any issue where Playback is switching audio sources. Can you please DM us more details so we can get you taken care of?

[Playback Support @playbacksupport]

@kevinborst Yes we are! 💪

[Playback Support @playbacksupport]

New update for Playback now available on the AppStore. Be sure to update to v5.3.7 here: https://t.co/v0R1KBRGpQ

[Playback Support @playbacksupport]

@AlexDiiamonds We are sorry to hear that you are having these issues and definitely want to help get them resolved. Can you please DM us your username and email address associated with the account?

[Playback Support @playbacksupport]

Please be sure to update Playback to the latest version 5.3.4, which is now available on the AppStore today! This update includes various bug fixes and enhancements.

[Playback Support @playbacksupport]

Please be sure to update Playback to the latest version 5.3.3, which is now available on the AppStore today! There are important bug fixes and enhancements.

[Playback Support @playbacksupport]

@kevinborst We have corrected this in the new update we are hoping to release very soon. We do apologize for the inconvenience. Thank you for your patience!

[Playback Support @playbacksupport]

@kevinborst Thank you for sending over this information. We are going to look into this now and contact you as soon as we have any news. We will DM if we have any more questions for you.

[Playback Support @playbacksupport]

@kevinborst That is a great question! Let's look into this for you. Can you provide the song name and key so we can try replicating?

[Playback Support @playbacksupport]

@kevinborst that is a great suggestion and one that is high priority on our list of potential features. Thank you for sending us that feedback, we truly appreciate it.

[Playback Support @playbacksupport]

@rocketdonut Looks like the issue has been resolved by deleting and re-downloading Playback. Please let us know if you run into any other issues!

[Playback Support @playbacksupport]

@rocketdonut Thank you for sending that over. We are going to take a look into this once we receive the account details.