Patrick Lightbody

Co-Founder at @ReclaimAI, a smart friend for your calendar. Previously head of PM at New Relic. 3x founder. 3x dad. Also: once-contributor to Selenium & Struts.

[Patrick Lightbody @plightbo]

It's kind of crazy how much customer love we get at @reclaimai.

Just this morning as I was sweeping through our support tickets, I saw the following new messages, all from different customers.

Some needed help, but some just wanted to share their love and support. ❤️

[Patrick Lightbody @plightbo]

@eoghan @destraynor Two days in a row Intercom has gone down for us while supporting our customers. What gives?

[Patrick Lightbody @plightbo]

@branmcconnell @reclaimai Hey there! Sorry, we missed your original message. We're in a fairly large private beta right now with plans to expand it to an even larger public beta in the next few weeks. If you want early access, drop into our support chat and ask to participate. We can get you going.

[Patrick Lightbody @plightbo]

Thankful that the jury found Bob Lee’s killer guilty. I hope his family finds some peace and closure.

[Patrick Lightbody @plightbo]

Did not have “run spot run” in the bingo card

[Patrick Lightbody @plightbo]

@bitandbang @Dropbox @reclaimai We got this 💪

[Stephen Gibbons @Gibboanxious]

Tom Cruise is losing sleep over motion smoothing. In a PSA video, the Mission Impossible star, alongside director Christopher McQuarrie, urges viewers to turn off this default TV setting, which makes movies look like high-speed video.

[Patrick Lightbody @plightbo]

@jkowall @newrelic Sort of. An email that said they were aware of it and then the problem got resolved shortly afterward.

Seems like it was totally offline for more than an hour, but I didn’t time it.

Status page never updated. Not super thrilled with the lack of transparency and timeliness.

[Patrick Lightbody @plightbo]

@newrelic Everything seems to be down. https://t.co/4mJwjE6k1P says "All systems are working normally" but that's definitely not the case for us. We've opened a P1 support ticket but haven't heard back from anyone yet.

[Patrick Lightbody @plightbo]

@JesseLusa @reclaimai Hi there! Picking up an old thread because... we addressed this feedback with our Habits 2.0 launch a few months ago 😄

[Patrick Lightbody @plightbo]

"Checking for ability to merge automatically��" 😴

[Patrick Lightbody @plightbo]

@paifgx @reclaimai Are you still having this problem? The Todoist settings page requires a working connection to Todoist. If there was a connectivity issue between our two services that could be the cause. If so, it might be working now. LMK.

[Patrick Lightbody @plightbo]

We (@reclaimai) noticed because we integrate with them and saw their outage light up some of our metrics.

[Patrick Lightbody @plightbo]

Something very odd going on with @asana. Their Twitter profile is changed / private and the service has been offline for over an hour. No updates on the status page.

[Patrick Lightbody @plightbo]

@tmacwill @reclaimai You're a class act. Please accept my apologies again, and I hope we can work with you in the near future. 🙏

[Patrick Lightbody @plightbo]

You're down again :( You were also yesterday.

[Patrick Lightbody @plightbo]

@intercom Your service is struggling. Our live support chats with our customers are timing out and generally terrible. It's the same when I try to open a support chat with you via Intercom. So something is up. Please fix!

[Patrick Lightbody @plightbo]

People who accept payments on Stripe: do you support SEPA?

Lately I've been finding the dispute process (spoiler: you don't get to dispute it) to be so unfair we are thinking about no longer accepting it.

[Patrick Lightbody @plightbo]

Today is the first day of the trial of Bob Lee's (@crazybob ) murderer. I hope his family and close friends will soon fine some bit of closure.

[Patrick Lightbody @plightbo]

@patrickc @stripe Stripe continues to be a pleasure to work with. The new test clock UX improvements help a ton too!

But: I am sad to report that your IT appears to be kicking out all 3rd parties out, inc @reclaimai. We help employees be more effective. We're SOC2 certified, etc. Please help? 😅

[Patrick Lightbody @plightbo]

So now that I'm deep into my first real @stripe integration, I have to say: they have an absolutely first class dev experience. Literally the best I've ever seen.

Kudos to @patrickc + the rest of the early team, it's clear they soaked the culture with a dev-first mindset.