Lauren

[Lauren @Pocket01]

@bookingcom called a hotel to confirm my reservation and they told me your systems are hacked and the link to pay is a scam! Why has there been no comms from you?

[Lauren @Pocket01]

@RoyalMailHelp I have a package with a tracking number that was dispatched 8 days ago still no sign of it how can I find out when it will be delivered? Thanks

[Lauren @Pocket01]

@hm can you confirm where my order is? The tracking on the app isn’t working and it’s been two weeks now?

[Lauren @Pocket01]

@smeguk hi I’m trying to find out what the error code on my dishwasher means as I don’t have the manual can you help?

[Lauren @Pocket01]

@JamesGibb1872 I have been trying to contact you for weeks about an invoice with no response and you send me a rather annoying letter just before you close for the long weekend! Very annoyed about this especially since you are chasing payment for an over change mistake you made!

[Lauren @Pocket01]

@zara @ZARA_Care obviously just play lip service to the environment and being sustainable as they would rather I have an item of clothing in my wardrobe that I won’t wear and will never use rather than let me exchange it for a size that fits! All for the sake of a couple of days

[Lauren @Pocket01]

@ZARA_Care your returns policy is useless especially when your sizing is all over the place!

[Lauren @Pocket01]

@ZARA_Care terrible customer service in the Glasgow zara store will never shop there again!

[Lauren @Pocket01]

@ZARA terrible customer service in Glasgow zara bought the wrong size and won’t exchange with receipt will never shop in zara again!!

[Lauren @Pocket01]

@Hermesparcels how can I find the details of who has signed for a parcel that has been delivered as I haven’t received it! Days of trying to call you and the retailer and no help!

[Lauren @Pocket01]

@Fabletics can you please help ordered and Hermes said package has been delivered by not to me! Tried to call them and tried to call you becoming impossible to get someone to help!

[Lauren @Pocket01]

@inquisitor111 @FirstinGlasgow Yeah fair enough if it was a one off but this happens daily!

[Lauren @Pocket01]

@FirstinGlasgow why do you send all your no:18 buses in pairs and then nothing for ages! I stupidly use your timetable to plan my journey into work but you never come anywhere near it!

[Lauren @Pocket01]

@RicherSupport Hi there I can’t seem to send you a direct message it won’t let me

[Lauren @Pocket01]

@RicherSounds I bought a JBl soundbar to go with my new LG tv recently and all good but when there is a quiet scene on the tv the soundbar goes off and then back on and you miss the first few words - is this a faulty soundbar or is there a fix for this?

[Lauren @Pocket01]

@massimodutti I made an order last week and was supposed to be delivered to store on weds the 8th still no update that it had arrived - can you confirm when it is likely to be delivered?

[Lauren @Pocket01]

Mother of God. Ted is pure as they come and I will not believe otherwise. #LineOfDuty

[Lauren @Pocket01]

@LaRedouteUK ordered rug twice now and twice you have sent the wrong one! That’s 5 days of wasted time waiting on deliveries and collections can you please sort this out! Can’t be that difficult to send the right rug?!

[Lauren @Pocket01]

@HRinform worst service ever! Got this to help me with my job and ends up costing me more time and effort to sort out your failure to take payment! You seem to forget that you offer a service you can’t just treat your customers this way!!