Melly Moos

I am so fabulous I dazzle myself.

[Melly Moos @polkey1]

@British_Airways Hi Hannah
Thank you for getting back to me. While I understand that you are busy we are a family of 6 that had quite a lots of unexpected costs due to the cancellation. If you could give me a more specific time scale as I will start being charged interest charges by my bank

[Melly Moos @polkey1]

@BradBlackAudio @British_Airways How have you got on today ? Hope your journey went well. We ended up with air Canada. Amazing airline

[Melly Moos @polkey1]

@BradBlackAudio @British_Airways We are in tampa right now. Flying to Canada . Spent £100’s on visas then onto Heathrow….car at Gatwick.

[Melly Moos @polkey1]

@British_Airways @British_Airways do you know your call center staff are booking families onto flights to Canada without telling them the visa requirements and when challenged saying it’s not their problem. As a substitute to their original booking

[Melly Moos @polkey1]

@British_Airways @British_Airways do you have a policy for disabled children and cancelled flights. As my son is about to board a flight where he’s not even sat with his main caregiver. #classy

[Melly Moos @polkey1]

@British_Airways @British_Airways could you share your policy for cancellation

[Melly Moos @polkey1]

@British_Airways @British_Airways can you inform me of the compensation process and complaints .

[Melly Moos @polkey1]

@British_Airways We’ve had to apply to visa to fly into Canada, offered no form of compensation and flying into a different airport than we flew out of . @British_Airways can you please add some clarity to why this has happened to us ?

[Melly Moos @polkey1]

@British_Airways @British_Airways your call centre staff were completely incompetent today. Not only did I have to remind them to lower their tone I spent nearly 4 hours on 2 separate calls as the flights that I had been told had been booked hadn’t been.

[Melly Moos @polkey1]

@British_Airways @British_Airways the same people told me the reason that the flight cancelled today was because it was over booked and didn’t have staff to manage the flight. I am travelling with a disabled child and we have been left to with the most shocking options.

[Melly Moos @polkey1]

@British_Airways Why were we cancelled? Because BA haven’t got the staff to man the flight …that was one excuse and the next was because the flight was overbooked. Shame on you @British_Airways . The rudeness from the call centre staff who shouted at me on the phone and had to be reminded to

[Melly Moos @polkey1]

@TUIUK Inconvenience….sat in a seat covered in mould and filth is a health risk. Even the trolly food was being served from had mould on it

[Melly Moos @polkey1]

@TUIUK just sat in my seat to fly home…this is disgusting

[Melly Moos @polkey1]

@Aran_293 @Se_Railway They got water. My boys had some lovely people look out for them and check they were ok.

[Melly Moos @polkey1]

@JessVancouver @Se_Railway Thanks so much. I’ve got them x

[Melly Moos @polkey1]

@JessVancouver @Se_Railway Thank you was panicking a bit as in Margate

[Melly Moos @polkey1]

@JessVancouver @Se_Railway Jessica could you tweet when your on the move and where too ? I need to get to my boys

[Melly Moos @polkey1]

@Se_Railway My young sons are on the train. I’ve just been told they will be going to Dover . Can you confirm? So I can get to them …RIP to the poor soul who thought there was no other way out