Polly Sims

Customer success. Views are my own, obv.

[Polly Sims @pollysims]

Also an opportunity to hear the gorgeous talents of the @BBCSingers - such a shame to learn of their closure.

[Polly Sims @pollysims]

Finally @BBCiPlayer is showing @simon_schama History of Britain series from back in the day. My first experience of someone making history ‘accessible’ to a young person. Can’t wait to get stuck in again!

[Polly Sims @pollysims]

. ⁦⁦@samaritans⁩ Are you seeing this?! Tim Jeanes is fundraising for Samaritans Southampton & District https://t.co/kNTpAPoPrY

[Polly Sims @pollysims]

@ScotRail both loos on the 1355 from Helensburgh Ctl out of order. Off-duty driver in our carriage was kind enough to manual override after the guard said ‘nothing he can do’. OD driver said ‘glad he was able to help us’. Great customer service from him but pls service the loos!

[Polly Sims @pollysims]

@edsheeran What’s up!!! Amazing amazing amazing show, next time we’re going for standing tickets so we can really party!

[Polly Sims @pollysims]

@British_Airways Your colleague Carleen at T5 check-in was a delight. My thanks to her for excellent service and a massive smile at LHR this morning! #CustomerService

[Polly Sims @pollysims]

@argyllandbute Team - general waste bins in some streets on the Glade Estate, Helensburgh have gone uncollected for a month. Website says they have been collected when they haven’t been. Can we please get a priority uplift?

[Polly Sims @pollysims]

@santanderukhelp great service from Rachel and Lucy today after our Twitter chat yesterday. Thanks for setting that in motion - I’m all set!

[Polly Sims @pollysims]

@santanderukhelp Ok I’ve done it. Thanks.

[Polly Sims @pollysims]

@santanderukhelp Team. Really need to get your Cust.Serv situation sorted. 60min on hold Sunday to be told that my request wasn’t possible on a Sunday. On hold again today 30min to be told your systems are down. Please please invest in call-back tech - customers will thank you!

[Polly Sims @pollysims]

@santanderukhelp 0800 912 3123. To be clear, I was on hold for 30 minutes, got through to someone and was told system was down and told to call back later.

[Polly Sims @pollysims]

@santanderukhelp I just want to update my direct debit to pay my Santander mortgage from my *brand new* Santander current account. But alas. Can’t do it in online banking, I have to call up. But “systems are down right now” #sadface

[Polly Sims @pollysims]

@BBCNews I really hope Cuthbert emerges from his time-out chrysalis as Cuthbert the Butterfly!

[Polly Sims @pollysims]

@g4shizzle You leave that dog alone, Hsieh!

[Polly Sims @pollysims]

@LNER Hi AB, just had a call back from Sabrina in your Customer Care team who got me sorted and was very nice to speak to! Thanks for your attention and have a good day.

[Polly Sims @pollysims]

@LNER been trying to request a ticket refund since last Wednesday, no one from your web team has responded and no one is answering the phone on your customer service line. How can we get this done?

[Polly Sims @pollysims]

@LNER Hi AB, a return journey from Edinburgh to Kings Cross, leaving today.

[Nat @unfortunatalie]

I was led to believe this would play a FAR greater role in my life than it has done.

[Polly Sims @pollysims]

Yes.

[BBC @BBC]

Swan Lake Bath Ballet - 27 elite ballet dancers from companies across the globe perform a modern-day Swan Lake from their own home (filled) baths.
Remotely directed by @CoreyBakerDance from his UK bathroom.

#FilmedInLockdown #CultureInQuarantine

@ace_national @thespacearts

[WeRateDogs @dog_rates]

suddenly i am injured