chxri

[chxri @pollyxcghs]

@British_Airways @vueling denied boarding, left us stranded in Rome over night, violated t&c not providing us hotel, slept on airport floor, misinformed giving false, will not give us compensation! Is this the type of airline you partner with.

[tantan @tantandiablo]

@vueling you won't provide us with any customer support, your chat bot does not allow us to apply for the compensation we deserve as per your terms and conditions, are you just scamming customers? Because this is starting to get ridiculous- its been 4 days of messing us around

[tantan @tantandiablo]

@vueling staff in Barcelona shouting at us through glass barrier & refusing us any help- after denied boarding, stranded in Rome in middle of night, slept on airport floor, 24hrs bo sleep, no "hotel" was ever booked when sent there in middle of night-no helpline 2 call @vueling

[tantan @tantandiablo]

@vueling staff in Barcelona shouting at us through glass barrier & refusing us any help. Website won't work, phone line is purely automated, told we took up enough of his time, shouted "you are wrong!", didn't care we got sent to Rome and stranded there, had to sleep on floor

[chxri @pollyxcghs]

@tantandiablo @British_Airways @vueling @vueling I have tried to claim for compensation as I was denied boarding because my flight was overbooked. The only option is to request a refund. As per your own terms and conditions I should be offered at least 250 euros compensation not just a refund for the flight.

[chxri @pollyxcghs]

@British_Airways @vueling denied boarding, left us stranded in Rome over night, violated t&c not providing us hotel, slept on airport floor, misinformed giving false, will not give us compensation! Is this the type of airline you partner with.

[tantan @tantandiablo]

@vueling you won't provide us with any customer support, your chat bot does not allow us to apply for the compensation we deserve as per your terms and conditions, are you just scamming customers? Because this is starting to get ridiculous- its been 4 days of messing us around

[tantan @tantandiablo]

Begging @vueling for hotel info b4 being rerouted to Rome in the middle of the night- making people with severe illness (chrones disease) sleep on a cold airport floor, no food, no sleep for 24 hours and lying about ground staff being present in Rome to help us (and in Barcelona)

[chxri @pollyxcghs]

@vueling according to your own policy 1.2 assistance for denied boarding @vueling "passengers will recieve free of charge, if necessary to wait overnight: accommodation and transport". @vueling why are you not enforcing your own policy

[chxri @pollyxcghs]

@vueling rebooked my flight via Rome to Barcelona. The staff at Gatwick told us their would be @vueling people in Rome who would book us a accommodation, no one is here and we are now stranded until the morning. @vueling why do your xustomers like this

[chxri @pollyxcghs]

@vueling rebooked my flight via Rome to Barcelona. The staff at Gatwick told us their would be @vueling people in Rome who would book us a accommodation, no one is here and we are now stranded until the morning. @vueling why do your xustomers like this

[chxri @pollyxcghs]

@vueling rebooked my flight via Rome to Barcelona. The staff at Gatwick told us their would be @vueling people in Rome who would book us a accommodation, no one is here and we are now stranded until the morning. @vueling why do your xustomers like this

[ਹਰਮੀਤ @abcdefgharmeet]

@tantandiablo @vueling @vueling I hope you will be compensating appropriately, this is unacceptable given this is YOUR error. I will not be booking with yourselves due to this

[tantan @tantandiablo]

@ellelul @pollyxcghs @vueling We were told by staff that they book over capacity by 20% , absolutely awful. There were 14 people that needed seats and only 3 available after everyone had boarded

[Elle @ellelul]

@pollyxcghs @vueling Agreed!!! The worse and all time low this year! The staff is getting worse and worse - rude, ignorant, disrespectful. How can a company of this size in 2023 overbook is beyond me (is not one off - is a reoccurring issue now).

[chxri @pollyxcghs]

I've travelled with many budget airlines but @vueling has to be the worse, has anyone else experienced this?

[tantan @tantandiablo]

@vueling u overbooked a 9am flight to Barcelona & I was denied entry, I'm stuck inside duty free because can't exit without being escorted out & no Vueling staff has come, what is this? I paid for a flight & can't get on it? Help - ur customer service number doesn't give any help