Powerfront

Creators of INSIDE: the 360 view Omnichannel customer engagement platform for customer-obsessed businesses.

[Powerfront @powerfront]

As a fully digital company, we thrive on in-person sessions!

We're delighted to onboard the wonderful Tempur Sealy Portugal team for a training session that was completely delivered in Portuguese, no AI auto-translation required 😉

Welcome to Powerfront 👋💙

[Powerfront @powerfront]

Let's discuss the shift from old habits to new possibilities with our newest INSIDE by Powerfront features to amplify your AI-powered service ... 🚀✨

AI Assistant ➡️
AI Auto Translation ➡️
ASK AI ➡️
AI Chat Summaries ➡️

Want to hear more?
https://t.co/F2alqJgSUW

[Powerfront @powerfront]

Happy Holidays to our wonderful community! 🎁💙

[Powerfront @powerfront]

Exciting News!
Our INSIDE AI Auto Translation feature is HERE!
Sales and service agents can now become instantly multi-lingual in 27 languages across chat, email, and social channels 🇨🇵🇯🇵🇸🇪🇨🇳

Curious to learn more? Let's Chat! 👋

#Powerfront #INSIDE #CX #AI #AutoTranslation

[Powerfront @powerfront]

VIP in 3 Minutes?
Picture this: You turn a website visitor into a VIP customer in just 3 minutes🕒
It's not just possible; it's our purpose.
See potential VIPs in every visitor. Our Proactive Chat is the secret sauce to make it happen.

#DigitalEngagement #LevelUp

[Powerfront @powerfront]

Customer support isn't just about solutions; it's a gateway to revenue 📈

Support-driven revenue can contribute up to 5% of sales for certain brands.
Smart teams align incentives and ignite substantial business growth through proactive support efforts.

Want to know how?

[Powerfront @powerfront]

How are your team interacting with customers online?
Can they see:
👉 Products their customers are currently browsing?
👉 Purchase History?
👉 Products customers have looked at in the past?
👉 Product currently in the customers basket?

#Powerfront #INSIDE #CXLeaders

[Powerfront @powerfront]

Typically a shopping experience online prepares customers for anonymity - when brands are able to serve customers by name, reference past purchases & preferences - they are blown away by the experience.

ps. We think she REALLY likes those shoes! 👠

#Powerfront #CXleader

[Powerfront @powerfront]

Want to be unexpectedly GREAT?

🤩 Recognise each and every visitor who comes to your website - it's key to delivering a great service experience.

#CustomerSuccess #CX #RealHumans #Powerfront #INSIDE

[Powerfront @powerfront]

FACT: The Best Brands go BIG on Promise and Delivery.

🙌 Adding live chat & having it manned by a big team doesn't mean it's great

👍 Can you see what product your customer is looking at online?

🤙 Can you send customers products in a chat?

Which chat represents your brand?

[Powerfront @powerfront]

In our latest Ebook, The Broken Promise in Luxury Online Service, we talk about how luxury brands are challenged to recognize their customers and cater to their preferences online, the same as they would in-store.

Read how to turn this around ...
https://t.co/gBmXxyfZcg

[Powerfront @powerfront]

THIS 👉 Regularly Review Your Live Chat Strategy
Ask:
Are we on the platforms where our customers are right now?
Are responses consistent in reply time & quality, across each channel?
What is our 24/7 support strategy?
How can AI bots & SMS solutions be used to fill service gaps?

[Powerfront @powerfront]

CX leaders!
Who is doing the heavy lifting in your service department? 💪

According to a report by Gartner, businesses that are adopting AI to support their service offering in 2023, can expect to see their customer satisfaction rate grow by 25%.

#Powerfront #AI #GPTAssistant

[Powerfront @powerfront]

Did you know that #Powerfront's #GPTAssistant can accelerate and enhance the quality of responses for your agents by a whopping 2000 times every month?
💥 That's a game-changer for your business!
Make an IMPACT this FY.
Let's Chat! 👇
https://t.co/iBsYX1Vpqu

#INSIDE #AI #CX

[Powerfront @powerfront]

3 Reasons why your customer service teams need AI support. STAT.
👇

💁 FAST SERVICE
🤝 SMARTER SERVICE
🌐 OMNICHANNEL APPROACH

Want to learn more?
Let's Chat! 👋
https://t.co/8fhMQlZzd1

#Powerfront #INSIDE #GPTAssistant #AI #omnichannel #support #automation #smartservice

[Powerfront @powerfront]

Your Friday reminder of why it's so important to have great tech on your website.

Make your digital interactions count.
Let's Chat 👋

#Powerfront #INSIDE #CXcenter #DigitalTransformation #CustomerSuccess

[Powerfront @powerfront]

Your CX team is the secret sauce that bridges the gap between your brand and customers.
Don't underestimate their power.

#Powerfront #INSIDE #CXtoSales #ProfitCenter #RetailTechnology #CustomerExperience #POV

[Powerfront @powerfront]

As we edge closer to the end of another financial year, let's put an end to the notion that CX is all about costs.
It's about:

✨ Driving revenue
✨ Building customer loyalty, and
✨ Achieving mind-blowing business success

Let's Chat 👋

#Powerfront #INSIDE #CXProfitCenter

[Powerfront @powerfront]

GPT - Are you in?

Come behind the screens to learn insights on our newest INSIDE by Powerfront feature, GPT Assistant.
https://t.co/Z5Te4s2aLE

Let's Chat! 👋

#Powerfront #INSIDE #GPTAssistant #discovery

[Powerfront @powerfront]

It's HERE!
We are super excited to announce the launch of GPT Assist on INSIDE by Powerfront! 🚀
Ready to see our newest feature in action and witness its transformative impact?
https://t.co/lLvTkXbujC
Let's Chat! 👋

#AI #ChatGPT #Powerfront #INSIDE #RetailTechnology