Thank you @etihad . My son's Abu Dhabi–New York flight was overbooked, he had to land by Sept 1 or lose his F-1 admission. Zainab, a ground team leader, actually listened, escalated it, and got him a seat. She deserves to be recognized — this is what great service looks like.
@DoktariMaflani@shraddhs@etihad We also had confirmed ticket, it’s not tht we took someone’s seat, it was an unfortunate situation that flight was overbooked. And someone had to take next flight. We would have been happy to take next flight if it was a different situation and I have taken next flight few times.
Thank you @etihad . My son's Abu Dhabi–New York flight was overbooked, he had to land by Sept 1 or lose his F-1 admission. Zainab, a ground team leader, actually listened, escalated it, and got him a seat. She deserves to be recognized — this is what great service looks like.
@shraddhs@etihad Appreciate honestly, I've done my share of complaining online too — and I could easily have complained about this one too, many weren't ready to listen. But someone went out of her way for a stranger's son, and that deserves to be said out loud.
@FABConnects Guys you need to relook at you call system, you would be luck to get connected in 30 mins on a working day also listen to same recording 100 times and expect call to get automatically dropped. @dubaiconsumers