@eSewaNepal very surprised to get a response along the line of “resolve it yourself” for an issue that happened through your platform. You guys failed to build a robust system and even worse failed to support your customer to the resolve.
Leaders must communicate that it’s OK not to respond to things in real-time, that it’s OK to decline meeting requests, that it’s OK to turn off notifications, and that it’s OK to not be online all day. https://t.co/1wdOQxbpuo
I’ve known @simonsinek for over a decade & always enjoy our conversations. This one is on my favorite subject—leadership.
To develop leaders, we must delegate, tolerate (as others might execute differently than us—but maybe even better), & iterate (be involved in the process).
Collaboration that actually works:
1. Teach people to listen, not just talk.
2. Train employees to practice empathy.
3. Make people comfortable getting feedback.
4. Teach workers to lead and follow.
5. Speak with clarity. https://t.co/hw2LbcQdad