@makemytripcare Another 48 hours Vartika, I have everything on record. Admission that it wasn’t my fault. How much more should I need to wait. @makemytripcare
@British_Airways@makemytrip@makemytripcare Yesterday BA denied boarding BA256 to me because as per their internal notification any passenger travelling to Ireland via London Heathrow now requires UK Visa not even transit visa/1
@makemytripcare@makemytripcare I am again writing for records. No one has reached out to me for a solution. Its been more than 16 days. Nikita tells me 24 hours but no resolution. Prasad from senior team hasn’t responded. I am marking an email to Grievance Officer now.
@makemytripcare@makemytripcare its been 9 days and no one has reached out for any resolution. It is sad that a customer like me is treated like who despite of denied boarding, booked another flight ticket through yourself.
@British_Airways They are contesting and speaking with your executives but you guys are making it difficult for them. At least own up, and accept the facts. Its hard earned money. I always take BA for my travel. @British_Airways
@British_Airways@British_Airways I was denied boarding yesterday, I am seeking refund now. I think I am smart enough to understand what they told me to do. I am disputing that. Your team were not clear with instructions. I am happy to explain you the full case.
@British_Airways@British_Airways Your staff was amazing, they agreed this was unfair and not something they could control, hence they requested me to speak to you guys for refund, now we are back at it, please its hard earned money, I trusted you guys with what's happening in middle east.
@British_Airways I would be happy to explain the case, what document was needed, which was unexpected, you allowed passengers with valid IRP to travel via heathrow till 25th September 2026, internal notification as described by your team which required UK visa? this is impossible?
@British_Airways@makemytripcare I have spoken to your respective customer care and no one is ready to take responsibility, you have accepted your mistake @British_Airways and have refunded me excess baggage fee, and @makemytripcare@makemytrip has tried reaching you out for refund and you declined