prashant kumar jha

Editor at Youth Ki Awaaz Hindi

[prashant kumar jha @prashantkumarj5]

@GoibiboSupport What details? Why are all these replies so mechanical?

[prashant kumar jha @prashantkumarj5]

@goibibo @GoibiboSupport and @flyspicejet what is this harassment? I had booked a ticket from Darbhanga to Delhi, for 1st May. On the travel day you just send a mail that the flight will go from Patna now. And when I cancelled it

[prashant kumar jha @prashantkumarj5]

@GoibiboSupport What else is required but? Tell me what detail?

[prashant kumar jha @prashantkumarj5]

@GoibiboSupport Hey @GoibiboSupport @goibibo why will the airline send me a written confirmation, I purchased the ticket from you, they have sent it to you. And isn’t the tweet a written confirmation? What is this scheme of harassing the customer?

[prashant kumar jha @prashantkumarj5]

@GoibiboSupport Hey @flyspicejet have you deleted the tweet where you had mentioned that you have processed the full refund? No worries I am attaching the screenshot. @goibibo @GoibiboSupport I am attaching it again.

[prashant kumar jha @prashantkumarj5]

@GoibiboSupport @GoibiboSupport @goibibo @MoCA_GoI

[prashant kumar jha @prashantkumarj5]

@GoibiboSupport Hey Neha, I am attaching the screenshot of this conversation thread(the tweet) where @flyspicejet has repeatedly maintained that theyhave given a full refund but you have not given it to me. Please check

[prashant kumar jha @prashantkumarj5]

@GoibiboSupport Hey there is no resolution, the airlines @flyspicejet is repeatedly saying that they have processed a full refund but you have only given me 1/3rd of it. Is this the resolution?

[prashant kumar jha @prashantkumarj5]

@GoibiboSupport 11AM

[prashant kumar jha @prashantkumarj5]

@GoibiboSupport Hey, what is the stipulated timeframe? Can’t you arrange one call for your customer? Is this how you treat your customers?

[prashant kumar jha @prashantkumarj5]

@flyspicejet @MoCA_GoI

[prashant kumar jha @prashantkumarj5]

@flyspicejet @GoibiboSupport @goibibo can you see? @flyspicejet is claiming they have given the full refund that is 9 thousand rupees, why have you returned only 3 thousands? And to top that you don’t have a minute to talk to the customer?

[prashant kumar jha @prashantkumarj5]

@MoCA_GoI Thank you 🙏

[prashant kumar jha @prashantkumarj5]

@MoCA_GoI Thank you. I have just shared the details via DM

[prashant kumar jha @prashantkumarj5]

@GoibiboSupport You are not getting the problem. The refund of 3115 is the issue. The flight was cancelled due to the mismanagement of the airlines @flyspicejet so why was 6 thousand rupees deducted? Can anyone from your team call?

[prashant kumar jha @prashantkumarj5]

@GoibiboSupport Reference number- 23431890597189760
Booking Id -GOFLDSTAKZP08409990

[prashant kumar jha @prashantkumarj5]

Can a customer ever reach to your live customer care agent?

[prashant kumar jha @prashantkumarj5]

I was told I will get full refund, after almost a month you give me 1/3rd of the amount? You deducted 6 thousand in the name pf penalty? Whose fault was it? @DGCAIndia please take note. @flyspicejet is a scammer. And @GoibiboSupport for god sake,

[prashant kumar jha @prashantkumarj5]

@GoibiboSupport @goibibo @GoibiboSupport I shared all the details via the dm! No resolution has been provided yet.

[prashant kumar jha @prashantkumarj5]

Hey, @flyspicejet first you have changed the boarding airport which is atleast 100kms away and to top that noone from the customer care team is picking up the phone! What is this chaos?

[prashant kumar jha @prashantkumarj5]

@flyspicejet @goibibo @GoibiboSupport What pathetic service you are giving? Your service executives have no clue at all!!! It is absolute mental torture and harassment.
The airlines randomly changes the airport. And @GoibiboSupport just says we are unable to connect to airlines