@GodrejAppliance
I am writing this email with great disappointment and concern regarding the installation and subsequent service of my Godrej Air Conditioner, which was purchased and installed in April 2026.
Yesterday, the indoor unit of my AC suddenly fell off the wall
मोदी जी ने जिस तरह से बच्चों पर बर्बरता पूर्ण हमला किया है वो बेहद शर्मनाक है, कभी अंग्रेजों ने भी स्वतंत्रता सेनानियों पर इस तरह से हमला नहीं किया होगा जैसे मोदी जी ने अपने ही देश के बच्चों पर हमला किया है।
जो जालियांवाला बाग में जनरल डायर ने किया था, मोदी जी ने उसे भी पीछे छोड़ दिया है।
@GodrejAppliance Reinstall the AC safely and professionally at no cost.
Replace or repair any damaged components, including gas refilling, under warranty.
Provide a written explanation regarding how such a serious installation failure occurred.
@GodrejAppliance As a customer, I should not be expected to bear the financial burden of rectifying a safety hazard created by the service provider.
I request your immediate intervention and ask that you:
Investigate the installation quality and workmanship of the authorized service team.
@GodrejAppliance I strongly disagree with this position. The incident was not caused by misuse, negligence, or any external factor. It occurred solely because the installation was not carried out properly.
@GodrejAppliance Therefore, any repairs, gas refilling, or reinstallation required should be covered entirely by Godrej and its authorized service partner. However, I was informed that these costs would not be covered under warranty.
@GodrejAppliance Further, the technician stated that due to the fall, the AC gas had leaked from the piping and that refrigerant refilling would also be chargeable. I clearly explained that the damage was a direct consequence of the indoor unit falling because of poor installation.
@GodrejAppliance he initially informed me that I would need to make a payment for reinstallation. It is difficult for me to understand how a customer can be asked to bear the cost of rectifying a problem caused by defective installation carried out by the authorized service team.
@GodrejAppliance However, a technician visited only after approximately 24 hours, despite the seriousness of the situation.
What was even more shocking was the technician's response. Instead of acknowledging the apparent installation failure,
@GodrejAppliance This is not merely a service issue—it is a major safety concern arising from poor workmanship during installation.
Immediately after the incident, I lodged a complaint with your service center and marked it as an emergency.
@GodrejAppliance along with the mounting frame, apparently due to improper installation. Fortunately, no one was present in the room at the time of the incident. Had someone been sitting or standing underneath, this could have resulted in a serious injury or even a loss of life.