Priscila Luna

#ServiceDesigner ⚡️ Multi-passionate 〰️

[Priscila Luna @priscilaluna___]

I'm so looking forward to attending the first-ever Ethereum conference in Spain. I'll be there from July 6th - 8th and can't wait to meet new people and learn more about crypto. Thank you @eth_barcelona for supporting students, see you soon!

[Priscila Luna @priscilaluna___]

Explore, then exploit 💥

By: @DKThomp
https://t.co/TF30udHVrY

[Jehad Affoneh @jaffoneh]

A big portion of the role of a senior designer or design leader is to ask the uncomfortable questions about deeply held beliefs about customers, end users, and specific verticals.

Building end to end experiences across the org requires challenging axioms deeply held by the org.

[Priscila Luna @priscilaluna___]

“We need to move beyond human-centredness in design. It is time for a new paradigm that prompts us to consider the impact of our design decisions on the environment.” — @martintom https://t.co/pLXhNJhftY

#uxdesign #userexperience #uximpact #livingsystems

[TED Talks @TEDTalks]

"The climate crisis has already been solved. We already have all the facts and solutions. All we have to do is to wake up and change."

Watch @GretaThunberg's full TED Talk here: https://t.co/caoMEXmbbB

[John O'Callaghan @johnmaine]

The day is yours to create.

[Nick Finck @nickf]

Good design is the inclusion of business thinking. Great design craft isn’t just the execution, but the understanding. The understanding of the business objectives, user needs, & technical requirements. To hone it we conduct both generative & evaluative research (quant & qual).

[@jackbutcher @jackbutcher]

4/ Productize

Move from selling time to building systems that generate results repeatedly.

[Priscila Luna @priscilaluna___]

People are the heart of services🤍
#servicedesign

[Priscila Luna @priscilaluna___]

@ron_verweij @swanlandia @yoghurtisblue @maker_doer @DesignObserve @digitalfilter @MimmoCangiano @lobavanheugten @adityareddyux @wojtekkutyla @JohnKiechel @ziv1lazar @shikhotova @nathan_sheach @yvayorston @repentine I think it depends on the project you're working on, maybe we could talk and see if I can help with something! It's always a pleasure (:

[Priscila Luna @priscilaluna___]

Find out what the client’s real objective is, not all aspirations are put into the brief. #paularden

[Priscila Luna @priscilaluna___]

“We want to make sure consumers in the digital world have the same amount of choice or more than they have when they’re walking down the shopping street in their neighborhood... that includes a small business or a store they’d never stumbled across before.”

[Co.Design @FastCoDesign]

“Users are increasingly expressing their own preferences directly,” says Google's Bill Ready. “They say they want to shop locally or from minority-owned businesses. They want to shop their values.”
https://t.co/z7dufPXmQf

[Priscila Luna @priscilaluna___]

@wittster 😮 I’m also curious! Which prioritization method you recommend? (:

[Priscila Luna @priscilaluna___]

Services are designed for people by people. Leadership and culture are the enablers of success.

[Priscila Luna @priscilaluna___]

“The most successful leaders of change in organizations focus less on hierarchy and more on who has the best information... Quality information leads to quality decisions” -Making Ideas Happen Book

[Priscila Luna @priscilaluna___]

An infrastructure for innovation beats a culture of innovation (systems that link people, technology and operations)
https://t.co/8s13bmLKvb

[Systems Innovation @Sys_innovation]

"I would rather have questions that can't be answered than answers that can't be questioned" - Richard Feynman

[Priscila Luna @priscilaluna___]

Adding value and getting value.
#servicedesign #designmetrics

[IDEO U @IDEOU]

“If systems can be designed, they can also be redesigned.”

—Melanie Bell-Mayeda, Partner and Managing Director at @IDEO

[McKinsey & Company @McKinsey]

More than ever, great customer experience depends on the human factor—and that has major implications for how the customer-experience organization operates. Find out what it takes for companies to become genuinely customer-centric: https://t.co/UMAxLDMv1L