Tune in to the latest episode of CX Conversations!🙌🏼
In conversation with @get2vikasjha, CEO & Founder, @prod_revolution
We discuss how to improve CX in SaaS and a pizza story that you don't wanna miss😉
https://t.co/FcFT0pTdy7
#CustomerExperience#SaaS#podcast
Role of analytics in sales
Yesterday, we onboarded a new user.
What’s significant here is the story of how we could have him join the Alore family!
I'd reached out to a lead from a FB group who seemed to be wanting to automate his sales process.
Looke…https://t.co/hLyrX3uMWC
Does culture affect choices to give an appointment?
There are two ways most of us use to request appointments over emails:
1. Hey John, can we speak sometime next week -preferably second half? ( Calendar link)
2. Hey Jane, would you be free Friday 10 A…https://t.co/srCraN5SIA
Was it you or the logo on your visiting card?
In startup life, I’ve often seen established executives with proven track records falter in their new roles and quit after a while.
Many victim to “over-promised – underperformed- unhappy about it”
Before a…https://t.co/XsfgnXaf6Y
Your competition uses us, so should you
Yesterday I was being pitched to.
An interesting solution being discussed until the SDR said:
“Deepika, you should give XYZ a spin because most of Alore’s competitors are also using it and you can be like them”
O…https://t.co/rETLqOUd2i
If someone asked you for a meeting, what day of the week are you most likely to schedule a call or meeting on?
E.g. I see a lot of prospects wanting to choose Wed/Thursday and if someone asks me for a meeting I tend to prefer Tue or Thursday too.
Let's…https://t.co/baKRKYOiMT
When you need to sell a completely new concept to the prospect:
When a market is mature, customers know what to expect from the options available.
But what if you are entering new territory or space where the clients know nothing about what you’re offer…https://t.co/st1naeiJF1
“..when the cold winds blow, the lone wolf dies and the pack survives”
yeap that’s a quote from Game of Thrones!!
Funnily enough, I found myself quoting it to a prospect yesterday who was exploring Alore to manage his sales team better.
Their team had…https://t.co/pHdbXlDH2a
Finding out who the decision maker is:
In sales and marketing, we all want to aim to reach and positively influence the decision makers.
People who will decide if they want to open their wallets to you.
Here are some proven tactics to identify them:
1…https://t.co/ibqSNzXRNE
Inertia at work:
In Oct'18 we onboarded a new client JC who runs a 2-year-old interior design agency.
He’s been using excel to track his sals since he began.
When business began picking up for his him mid-2018, he delayed automating his sales process b…https://t.co/AGb8MQyaYp
6 initial questions to ask yourself before deciding what % equity to offer a startup accelerator.
In our business, we are always helping startups setup sales processes.
Many of them are exploring joining startup accelerator prog…https://t.co/mYZyDrA2Gb https://t.co/qfT1BE5lKA
Handling clients who are not sure what they want:
My colleague was recently in a call with a prospect “who knew he had a sales issue but couldn’t figure out how a sales solution would help him”
As we sat and discussed later on over coffee, we realised w…https://t.co/YoMDsI1kOf
Handling clients who are not sure what they want:
My colleague was recently in a call with a prospect “who knew he had a sales issue but couldn’t figure out how a sales solution would help him”
As we sat and discussed later on ov…https://t.co/dLNOyY0jwT https://t.co/OSTyGIbEw3
Training your mind
These days I'm travelling for work.
Today at lunch, I was cribbing to a friend (also a startup founder) on how I'm having irregular sleep hours while travelling - may be the change in place, routine etc affecting the sleep pattern..…https://t.co/lKWbC7o9AE
Really loved what Atul Gawande says in The Checklist Manifesto
There are two reasons why most of us fumble at work:
1. Ignorance: not knowing your direction !
2. Ineptitude: failure to apply the knowledge you have.
More often than not its the second…https://t.co/NH29bNyARJ
Call continuation v.s. Call advancement
Are you categorising each "follow-up" call into these two buckets?
Thought I'd share a note on it today since often salespeople tend to categorise their sales calls as just "follow up calls"
Call continuation is…https://t.co/5wgzOLckKw