Charles (Chuck) Bryant

[Charles (Chuck) Bryant @prof_bryant]

Once again @AmericanAir it seems an impossible task to depart and arrive on time. Even when arriving early we sit for 20 mins waiting How long before you focus on customers? @Delta can you do better?

[Charles (Chuck) Bryant @prof_bryant]

I am tired of the constant delays cancellation and poor gate work by @AmericanAir and @CLTAirport . I finally flew @Delta and @VirginAtlantic through @ATLairport . It was fantastic! @AmericanAir you must improve! Call me when you’ve changed!

[Charles (Chuck) Bryant @prof_bryant]

@AmericanAir for the 3rd time on this 4-leg round trip, we are delayed due to a missing gate agent! @AmericanAir do better! Unacceptable! @CLTAirport

[Charles (Chuck) Bryant @prof_bryant]

@AmericanAir I could give you every confirmation code from the last 10 flights and it would be the same. I’m currently delay delayed. @CLTAirport again. Out of the four flights on this round-trip, three of them have been delayed. I took almost 50 flights with you last year, unacceptable

[Charles (Chuck) Bryant @prof_bryant]

@AmericanAir how can an airline consistently mess up and still call themselves a top airline? Over 1 hour sitting at the gate in Cmh last week waiting for gate agents. Today in CLT, the same problem. And we are at 40 mins and counting! Failed airline!

[Charles (Chuck) Bryant @prof_bryant]

@aairwaves last year I flew 50 flights with you and at least half of them were delayed, canceled, or otherwise experienced unscheduled issues. I’m currently on layover @CLTAirport and once again we are delayed. it’s due to a crew issues. Once again, this is unacceptable.

[Charles (Chuck) Bryant @prof_bryant]

@AmericanAir how can you be so consistently poor? How do you lose luggage on a domestic transfer in Charlotte when the layover is three hours long?? And how can your service on getting the luggage be so poor?

[Charles (Chuck) Bryant @prof_bryant]

Passengers cannot pass through if customs and immigration remains closed until 1:00pm! This is silly.

[CLT Airport @CLTAirport]

Travelers passing through CLT’s International Arrivals area are now greeted by a glistening ceramic tile and glass mosaic mural wrapping the walls.

The lush new “Carolina Canopy” is created by Houston, Texas-based artist Dixie Friend Gay and designed to provide an immersive experience that soothes weary passengers after a long flight. It depicts redbuds and dogwoods in spring bloom, along with the tree canopy, standing eight feet three inches high and extending 80 feet.

[Charles (Chuck) Bryant @prof_bryant]

The @AmericanAir gate personnel at @CLTAirport have lost the ability to be curtious . We spend increasingly more cash to be treated increasingly worse.

[Charles (Chuck) Bryant @prof_bryant]

@CLTAirport @AmericanAir I do not know if @united or @Delta are better, but I can hardly imagine they could be worse.

[Charles (Chuck) Bryant @prof_bryant]

Is there an airline with worse customer focus than @AmericanAir ? Your CLT terminal and the lounges are 3rd class at best.

[Charles (Chuck) Bryant @prof_bryant]

Dear @AmericanAir it’s 8:30 AM in Charlotte, one of your largest hubs. And your admirals lounge has broken coffee machines and waiting lines for the working ones! Can this truly be called an admirals lounge?

[Charles (Chuck) Bryant @prof_bryant]

@columbusairport why is your baggage claim always so slow? It’s impossible to get baggage!

[Charles (Chuck) Bryant @prof_bryant]

@CLTAirport why would a real airport not open customs and border patrol until 1 PM when flights are scheduled to arrive at 12:30? Become a real airport.

[Charles (Chuck) Bryant @prof_bryant]

@CLTAirport this is the worst passport control on the East Coast. Bar none. And there is no rechecking of luggage for international passengers. Do better.

[Charles (Chuck) Bryant @prof_bryant]

@CLTAirport quite possibly the worst global reentry airport on the East Coast. MPC does not help here. Why do I put up with this? @AmericanAir find another hub.

[Charles (Chuck) Bryant @prof_bryant]

@AmericanAir why is my flight to CMH $700+? You are driving customers away when you competition is well under $400 for the same itinerary. Why did I choose American for my loyalty points again?

[Charles (Chuck) Bryant @prof_bryant]

@AmericanAir has lost their way. Their app is misleading and provides misinformation. Customer service is helpless and their management is rude and hangs up without a care. The worst part, is the misinformation on https://t.co/wPQTCDeiJL and the App. Even @Allegiant is better

[Charles (Chuck) Bryant @prof_bryant]

@AmericanAir what has happened to your customer service? And your lounge is too full to use. There is no real difference now between AA and ultra low cost competitors.

[Charles (Chuck) Bryant @prof_bryant]

@AmericanAir your Munich operations make it incredibly difficult for seniors with mobility issues!!