Pro Plan

Pro Plan is the most advanced nutrition for your pet's best life. Read house rules:

[Pro Plan @ProPlan]

@TransRapid We’re relieved to hear he’s feeling better, and it’s great that there's a support case already. If you have any further questions or would like a follow‑up at any point, please don’t hesitate to DM us. We’re always here to help. Thank you for keeping us updated!

[Pro Plan @ProPlan]

@sandrak78023 Bugs have no place in your dog's food, and we take that seriously. We want to make this right, and we're committed to learning more and addressing any concerns you may have. Send us a DM to share more details. Thank you.

[Pro Plan @ProPlan]

@MylesNelsonPL Oh no, that’s definitely not okay. We’re sorry you experienced this. We understand how unpleasant this must have been, and we want to help right away. Please send us a DM when you have a moment so that we can learn more.

[Pro Plan @ProPlan]

@1ifbyland2 We are terribly sorry to see this. We apologize that you received our product in this condition.
The situation you encountered is an unusual occurrence, and certainly not typical of our products. When you have a moment, please send us a private message, so we can learn more.

[Pro Plan @ProPlan]

@claire_lou09 We're sorry to learn this. While you've reached out to the team for US and Canada consumers, please visit https://t.co/45rWawkn71 to contact the Purina team in your country.

[Pro Plan @ProPlan]

@krmtly61 Thanks for reaching out. To serve you best, please visit https://t.co/45rWawkn71 to contact the Purina team in your country.

[Pro Plan @ProPlan]

@BSkywatcher We've received your DM and have responded to you there. Please check your messages when you have a chance.

[Pro Plan @ProPlan]

@AlecaOb Hi. While the packaging changed slightly in October of 2025, the formula remains the same. Please send us a DM for more information.

[Pro Plan @ProPlan]

@GinaValdez We're sorry to hear about your experience with Pro Plan Veterinary Diets HA Hydrolyzed Vegetarian Canine Formula. This isn't typical. As pet owners and lovers, we prioritize safety and quality in the foods we make. Send us a DM so we can assist you further. Thank you.

[Pro Plan @ProPlan]

@4LoveofCupcakes Thank you so much for your wonderful feedback! We are thrilled to hear that. If there are any questions or concerns, please don't hesitate to reach out - we're here to help.

[Pro Plan @ProPlan]

@kellynn23 Thanks for the question, Kelli. The meat by-product in this recipe is from cattle/swine, and doesn't contain any chicken. If you have any other questions, please reach out to us via DM; We're always happy to help.

[Pro Plan @ProPlan]

@hikaeunbabe @Purina @PurinaONE We’re so sorry that you encountered this and are glad you reached out to us. The trust you put into us is taken very seriously, and we understand how upsetting this experience is. Please send us a DM, and we'd be happy to help.

[Pro Plan @ProPlan]

@LoverManGenius That's gross, and we’re sorry it happened. This isn't typical. As pet owners and lovers, we prioritize safety and quality in the foods we make. Send us a DM so we can assist you further. Thank you.

[Pro Plan @ProPlan]

@nadiaface We're terribly sorry to hear this. The foods we make for your pets are the same foods we feed ours. Safety and quality are our top priorities. Please know we've responded to your DM.

[Pro Plan @ProPlan]

@minnie_mariel Hi. We're sorry to share that due to how your settings are selected as, we are receiving an error when sending you a message. Please send us a DM, so we can help you further. We look forward to hearing from you.

[Pro Plan @ProPlan]

@4LoveofCupcakes We’re sorry for this experience—your dog’s safety matters to us. Our products leave the factory sealed and shouldn’t contain larvae or bugs. We’d like to learn more, so we can help. Please send us a DM when you can.

[Pro Plan @ProPlan]

@smgttu98 We’re sorry to hear about your experience with Pro Plan. As pet owners and lovers, we prioritize safety and quality in every product we make. Please send us a DM so we can assist you further. Thank you.

[Pro Plan @ProPlan]

@minnie_mariel Oh no, that’s definitely not okay. We’re sorry you experienced this. We've gone ahead and sent you a DM. We'll look forward to hearing back from you there.

[Pro Plan @ProPlan]

@forbin33 We're very sorry that you experienced this. There should absolutely be no bugs in your dog's food. We take complaints of this nature very seriously, as health and safety are our priority. We'd like to learn more about this experience, so please DM us when you get a chance.