Prateek Tandon

Program Manager @ Google

[Prateek Tandon @ptandon05]

@lufthansa @Lufthansa_USA still no response from your team to my emails. Its been many days now. Can you please help expedite a response?

[Prateek Tandon @ptandon05]

@lufthansa still no response from your team. I replied to their email many days ago. Can you help with a response?

[Prateek Tandon @ptandon05]

@lufthansa If a proper refund reflecting the full fare differential for the downgrade and reimbursement for delay expenses are not issued in 7 days, I will file a complaint with the US Department of Transportation (DOT) for regulatory review and pursue further legal remedies. Thx

[Prateek Tandon @ptandon05]

@lufthansa @lufthansa this has been the most frustrating process ever. Can i request you to resolve asap?

[Prateek Tandon @ptandon05]

@lufthansa I got $100 refund after 7 months of waiting for a flight i booked for my mom which was cancelled without advance notice, she had to wait for 8 hours for her new flight and then got downgraded from premium econ to regular econ. And this ws for a 20+ hrs journey to india

[Prateek Tandon @ptandon05]

@lufthansa @lufthansa i have done that but I havent heard for 2 days now and when they do reply, its a very cold reply. I request you to push to expedite to resolve this issue asap.

[Prateek Tandon @ptandon05]

@lufthansa i have been getting super cold messages from your support team and am frustrated at this point. Request you to take quick action.

[Prateek Tandon @ptandon05]

@lufthansa please explain me the logic for this. If i am not compensated properly, I will be taking legal action. This is seriously a nightmare and makes me never want to fly with your airlines again.

[Prateek Tandon @ptandon05]

@lufthansa That is not the point. The point is how is your team calculating the reimbursements? How did you come up with $100.49?

I replied to your reimbursement email. Can someone please respond?

[Prateek Tandon @ptandon05]

@lufthansa my mom’s outbound flight in Feb to India was canceled. Then she was rebooked on a different airlines later that night. She was also downgraded from premium economy to economy. But you are refunding me $100.49 for the inconvenience caused. Is this a joke?

[Prateek Tandon @ptandon05]

@lufthansa I already filed a complaint and finally heard 4+ months after. The whole journey and then refund process has been super frustrating/painful.

[Prateek Tandon @ptandon05]

@lufthansa @lufthansa

[Prateek Tandon @ptandon05]

@lufthansa I did file feedback/complaint. And finally heard back after 4+ months. This is seriously the most frustrating/painful thing ever

[Prateek Tandon @ptandon05]

@PatilP23021966 @RichaChadha @makemytrip @airindia @getmyrefundin @airindia thanks for letting us know u give celebrities a premium service and treat the common person poorly.

[Prateek Tandon @ptandon05]

@PatilP23021966 @RichaChadha @makemytrip @airindia @getmyrefundin Fully agree with you. @airindia has the worst customer service, and planes. Sad to see such a great company in this state.

[Prateek Tandon @ptandon05]

@makemytripcare @airindia please check

[Prateek Tandon @ptandon05]

@makemytripcare I already DM’d you last week. I will do it again now. what is going on?

[Prateek Tandon @ptandon05]

@airindia had a terrible experience today. Tray table was broken (had to keep dinner in my lap), infotainment system wasn’t working and on top of that no wifi options. Please check images attached. Its getting from bad to worse in terms of flying experience with you!