Puja Goyal

Currently doing 👉🏼

[Puja Goyal @pujawithau]

@IndiGo6E Why the secrecy? Does your solution tackles both my mental distress and financial loss, and it's high time to bring it into the spotlight! Let's shout it out loud for everyone to hear! @IndiGo6E #TransparencyNeeded

[Puja Goyal @pujawithau]

Chasing @IndiGo6E for more than 15 days now, yet receiving the same scripted response. 👎 See attached screenshot for a glimpse of your team's shameless actions. #IndiGo #CustomerExperience #LostBaggage #UnsatisfactoryService

[Puja Goyal @pujawithau]

@IndiGo6E, despite my clear refusal and detailed explanations of emotional distress and financial losses incurred due to my lost baggage, responses from your end remain insensitive and unhelpful.

[Puja Goyal @pujawithau]

Providing evidence with attached mail for verification @IndiGo6E. Despite submitting accurate contact details in PIR, they continue referencing a different number that isn’t mine. Accuracy matters. #IndiGo #CustomerExperience

[Puja Goyal @pujawithau]

Turned down @IndiGo6E’s inadequate compensation, but they persist, sending me emails with the same laughable offer. To top it off, they think a 1000 Rs voucher will suffice. It’s an insult. I asked for fair compensation, not more disrespect. Disappointed. #IndiGoFail

[Puja Goyal @pujawithau]

Is this the level of accountability and professionalism expected from a reputed airline? Disappointed with @IndiGo6E’s handling of my lost luggage. #IndigoAirlines #CustomerExperience

[Puja Goyal @pujawithau]

On top of it, @IndiGo6E had the audacity to mention that I am not reachable, using a contact number I never provided in my PIR (Property Irregularity Report). Wow, what a shame, Indigo. #IndigoAirlines #CustomerServiceFail

[Puja Goyal @pujawithau]

Claiming it’s policy – is this how a common man is treated? Just because I am not some A-lister, is that what a common man deserves? #IndigoAirlines #CustomerServiceFail @IndiGo6E @JM_Scindia

[Puja Goyal @pujawithau]

Tweet 1:
After 10 days of chasing @IndiGo6E for my lost luggage, they offer a mere Rs 2450 as compensation. Is this a joke? The mental torture, lost valuables, documents, and cash are worth more. Where's the customer concern? #IndigoAirlines #CustomerExperience

[Puja Goyal @pujawithau]

@IndiGo6E, shared screenshots to highlight concerns, yet no response. Disappointing and quite frankly, the height of shamelessness. Can we please get a follow-up on this matter? @JM_Scindia need help #CustomerServiceFail #IndigoDisappointment

[Puja Goyal @pujawithau]

Sharing a screenshot of Indigo's "helpful" gesture: public request for info in DM, but zero action. Just an image showcasing concern for passengers. Talk is cheap, @IndiGo6E. #CustomerServiceFail #IndigoDisappointment

[Puja Goyal @pujawithau]

It's been 5 days, and team @IndiGo6E remains silent. Each call is met with a scripted "wait 24-48 hours" response. The frustration grows – will my luggage ever be returned? #TeamIndigo #LostLuggage

[Puja Goyal @pujawithau]

@IndiGo6E @JM_Scindia I demand immediate action regarding my lost luggage! Despite numerous emails, 72 hours have passed without any updates. The system's unresponsiveness is unacceptable. Please help 🙏🏻. #CustomerService #LostLuggage #Unacceptable

[Puja Goyal @pujawithau]

@JM_Scindia sir, your swift intervention is urgently needed. We are left helpless here, trying to manage without our essentials and necessities. @IndiGo6E Shame on you!
#SeekingHelp #UrgentIntervention

[Puja Goyal @pujawithau]

Over 72 hours, and still no trace of my luggage – all thanks to @IndiGo6E ‘s lackadaisical approach. Despite multiple emails to higher-ups, there's been no action or update. Impressive, Indigo. 👏🏼👏🏼👏🏼 #IndigoCarelessAttitude #NoLuggageUpdate

[Puja Goyal @pujawithau]

@IndiGo6E @IndiGo6E Vaishali , at least a response is what I am asking or is it too much for you guys ?

[Puja Goyal @pujawithau]

Had the most terrible airline experience with IndiGo @IndiGo6E! Completely lost with flight schedules, misplaced luggage untraceable, and the staff seems utterly clueless. Can it get any worse than this?

[Puja Goyal @pujawithau]

@IndiGo6E Any update ???

[Puja Goyal @pujawithau]

@IndiGo6E @IndiGo6E , it's been over 24 hours, and managing our days without the luggage is proving difficult. There's still no progress in tracking the bag using the file reference number.

[Puja Goyal @pujawithau]

@IndiGo6E @IndiGo6E I have sent you the screenshot of report filed at Mumbai airport via DM. Please look into it on priority and do something about it as the luggage contains valuables.

[Puja Goyal @pujawithau]

@MoCA_GoI, seeking assistance. @IndiGo6E, do you not prioritize passengers' concerns, or are profit-making endeavors overshadowing our inconvenience?