umang purwar

[Lakshay Verma @verma4689]

@sony_india @VijaySales Vijay Sales initially told us clearly: the TV would be replaced once approval was received from Sony.
We were told by Sony that they have given approval.
Yet, despite that approval, Vijay Sales refused to replace the TV.

[Lakshay Verma @verma4689]

@sony_india @VijaySales @SonyIndia Please stop passing responsibility between teams and take ownership.

@SonyIndia — honour the screen-replacement commitment you repeatedly made.

@VijaySales — honour the replacement commitment you made after obtaining Sony's approval.

We have been patient for long enough.

[Lakshay Verma @verma4689]

@sony_india @VijaySales @SonyIndia • Sony approval was subsequently received
• Vijay Sales still refused replacement
• Sony repeatedly promised screen replacement, then went silent
• Delivery photographs are being withheld
• 2+ months of chasing with no resolution

[Lakshay Verma @verma4689]

@sony_india @VijaySales
This is an escalation regarding a TV delivered with a broken screen, followed by 2+ months of broken promises, contradictory commitments and now complete silence from both teams.

We need a resolution, not another "2 days".

[Lakshay Verma @verma4689]

@sony_india @VijaySales So the very condition Vijay Sales had given us was fulfilled and they still backed out of their commitment.

There's no resolution, no meaningful update and no ownership from Sony.

It's been more than 2 months that we've been chasing Sony and Vijay Sales both for a resolution.

[Lakshay Verma @verma4689]

@sony_india @VijaySales We have also repeatedly asked Vijay Sales to provide the photographs taken by the delivery team at the time of delivery.
They refuse to share them.
Calls and messages are now being ignored. Whenever we managed to speak to someone in person, the response was: Give us 2 days

[Lakshay Verma @verma4689]

@sony_india @VijaySales Sony then told us that they would replace the screen.
This was not a one-off statement. Sony representatives repeatedly promised us the same resolution on multiple calls.
Now, after repeatedly assuring us that the screen would be replaced, the Sony team has also disappeared.

[Lakshay Verma @verma4689]

@sony_india @VijaySales @SonyIndia @VijaySales DeepakKumar Aruna Manjeet Buppy RakeshRadheshyam

We are asking for a simple, fair and documented resolution.

• TV delivered with a broken screen
• Delivery team did not show/open the TV
• Vijay Sales promised replacement after Sony approval

[Lakshay Verma @verma4689]

@sony_india @VijaySales The TV was delivered and left inside locked room.

The delivery team did not open the box or show us the TV/screen at delivery.

When the installation team finally opened the box, the TV had a broken screen.

We immediately sought a resolution.

[Lakshay Verma @verma4689]

@sony_india @VijaySales Buppy & Rakesh from Vijay Sales (Sadar Bazar, Ggn) pushed us to buy the TV months before installation, despite knowing our house was under construction and installation would happen 2–3 months later.
They said prices would rise 15% from April and that they would handle any issues

[umang purwar @purwarumang]

@Swiggy @Swiggy thanks for responding. However I want this issue to be resolved asap.

[umang purwar @purwarumang]

@Swiggy what is happening?
I had ordered food yesterday and none of your customer representative has addressed the issue till today. The food was ordered yesterday from Popeyes - Sector 14 Gurugram and it will still take 2 more mins to deliver today. Where is refund? Or food ?

[Akshat Shrivastava @Akshat_World]

I bought a commercial property just before COVID.

It lost 20-25% of its value in a matter of months as COVID hit.

I just checked, with the builder: he wants to buy it at 10% higher from my buy price.

The point is: all asset classes go through a cycle. Don't lose hope.

[umang purwar @purwarumang]

@rishabhmehta44 @hvgoenka 😂

[umang purwar @purwarumang]

@the_hindu Gravity

[Amitabh Bachchan @SrBachchan]

T 2483 -
जब तक आप कुछ बनाएंगे नहीं , आपका उत्पादन कुछ न हो , आप तरक्की नहीं कर पाएंगे - भले ही आप कितने ही गुणी या TALENTED क्यों न हों ~